• Job Description

  Req#: R18384

  What you can expect

  Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners.

  You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and

  growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer

  experiences at scale.

  About the Team

  Our Channel team champions partner-led customer success worldwide. We collaborate closely to align

  strategies and share insights. We exist to help partners maximize customer value and long-term engagement.

  Responsibilities

  • Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.

  • Enabling partners to increase adoption, engagement, and long-term customer value

  • Collaborating with partner and internal teams to reduce risk and churn

  • Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.

  • Identifying expansion opportunities within partner-managed customer portfolios

  • Aligning cross-functionally to deliver consistent, scalable customer experiences

  What we’re looking for

  • 5+ years of experience in customer success, partner management, or account management

  • Be fluent in German and English

  • Drive retention, adoption, and growth through indirect or partner-led models

  • Be able to analyze customer data to identify risk, opportunity, and next actions

  • Communicate clearly and build trusted relationships with partners and stakeholders

  • Enable and coach others using structured guidance and best practices

  • Bring experience with SaaS platforms, collaboration tools, or unified communications solutions.

  Ways of Working
  Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

  Benefits
  As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

  About Us
  Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
  We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

  
  Our Commitment

  At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

  If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

  #LI-Remote

• About the company

  Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room...

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