• Job Description

  Req#: C9193-26-0134?language=en&page=73&sort=publicationDateDesc

  Job summary

  Band 4 Patient Pathway Coordinator (CAT Team 3 - General Surgery)

  This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC) in the General Surgery administration team.

  We currently have an opportunity for a permanent role as a full-time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provides a first-class, efficient, pro-active and patient-focused admin service.

  We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the General Surgery team.

  You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

  You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

  Main duties of the job

  The role will provide comprehensive administrative support within the Clinical Admin Team 3 working alongside the General Surgery department and Clinicians.

  You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

  This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).

  Knowledge of the 18 week pathway would also be beneficial.

  Full compliance with local procedures, deadlines and best practice will be a key part of the role.

  About us

  Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

  The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

  Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

  Details

  Date posted

  25 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  193-7816693PCG

  Job locations

  Royal Berkshire Hospital

  London Road

  Reading

  RG1 5AN

  
  

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for further details of the role.

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for further details of the role.

  Person Specification

  Qualifications

  Essential

  • Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C

  Experience

  Essential

  • Experience of using Microsoft Office, including Word and Excel
  • Experience of working in a multidisciplinary team
  • Customer Care experience
  • Experience of handling patient/customer queries
  • Experience of arranging appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team

  Person Specification

  Qualifications

  Essential

  • Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C

  Experience

  Essential

  • Experience of using Microsoft Office, including Word and Excel
  • Experience of working in a multidisciplinary team
  • Customer Care experience
  • Experience of handling patient/customer queries
  • Experience of arranging appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Royal Berkshire Hospital

  London Road

  Reading

  RG1 5AN

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Royal Berkshire Hospital

  London Road

  Reading

  RG1 5AN

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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