Fenway Health
Pharmacy Refill Technician - Call Center
This job is now closed
Job Description
- Req#: 4038922
- Checks refill line for messages hourly
- Endeavors to answer refill line live
- Checks prescription boxes throughout the day as needed for paper scripts and distributes per patient request
- Checks fax machines throughout the day as needed for prescription requests and distributes or enters into EMR
- Serves as training resource for Medical Assistants assisting with faxed prescriptions
- Works to promote Fenway Pharmacy
- Facilitates the prescription prior authorization process
- Telephones, faxes or mails prescription refills to pharmacy per medical provider authorization
- Answer each phone call in a cheerful, welcoming and professional manner
- Refer unusual or difficult situations to supervisor
- Is polite and efficient in assisting patients in obtaining the information a patient needs or sending them to the person that can help them
- Calls patients at Pharmacist's direction, or as needed to obtain demographics or insurance information
- Demonstrates competency in EMR, WinRx, and Microsoft Outlook
- Attends and participates in regularly scheduled general staff meetings as directed.
- Maintains familiarity with emergency codes
- Demonstrates competency in alphabetizing, filing, faxing and other duties to support Nursing/Refill line’s administrative office needs
- Assists with prescription call in as needed
- Answers phone and greets patients
- Always interacts with customers and coworkers in a patient, professional and respectful manner
- Takes all steps to preserve patient confidentiality
- Appropriately triages patients to pharmacist when unable to meet requests
- Accepts refill requests from patients and providers
Under the direction of the Prescription Refill Lead Technician, the Prescription Refill Technician will coordinate the functions of the refill line.
Representative Duties:
1. Coordinates and monitors the Refill Line and other prescriptions requests
2. Provide phone support for general patient inquiries on the Refill Line/Nursing lines
3. Effectively communicates with patients, co-workers on Pharmacy team, in medical department and across departments
4. Provides clerical support and administrative assistance as directed
5. Interacts with patients and providers
6. Meets Agency Participatory Expectation
7. Performs related duties as required
About the company
Fenway Health is an LGBT health care, research and advocacy organization founded by Northeastern University students and headquartered in Boston, Massachusetts.
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