NHS
Practice Manager
This job is now closed
Job Description
- Req#: A0353-26-0000?language=en&page=676&sort=publicationDateDesc
- Significant management experience within a GP practice, primary care, or NHS healthcare setting.
- Experience of financial management, including budgeting, forecasting and financial reporting.
- Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
- Experience of managing and leading multidisciplinary teams.
- Experience of CQC compliance and regulatory requirements.
- Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
- Experience of implementing change and service improvement initiatives.
- Strong leadership and team development skills.
- Excellent organisational and time management skills.
- Ability to analyse financial and performance data.
- Strong communication and negotiation skills.
- Ability to work autonomously and make sound decisions under pressure.
- High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
- Ability to manage competing priorities in a fast-paced environment.
- Experience working within multi-site primary care services would be desirable.
- Formal management qualification (e.g. ILM Level 5/7, Diploma in Primary Care Management, MBA or equivalent).
- HR qualification (e.g. CIPD) or evidence of advanced HR training.
- Finance qualification or relevant financial management training.
- Strategic planning capability.
- Ability to influence and negotiate at senior level.
- Experience presenting performance data to partners or boards.
- Demonstrable resilience and ability to manage organisational change.
- Coaching and mentoring skills.
- You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.
- Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.
- You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.
- A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.
- Significant management experience within a GP practice, primary care, or NHS healthcare setting.
- Experience of financial management, including budgeting, forecasting and financial reporting.
- Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
- Experience of managing and leading multidisciplinary teams.
- Experience of CQC compliance and regulatory requirements.
- Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
- Experience of implementing change and service improvement initiatives.
- Strong leadership and team development skills.
- Excellent organisational and time management skills.
- Ability to analyse financial and performance data.
- Strong communication and negotiation skills.
- Ability to work autonomously and make sound decisions under pressure.
- High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
- Ability to manage competing priorities in a fast-paced environment.
- Experience working within multi-site primary care services would be desirable.
- Formal management qualification (e.g. ILM Level 5/7, Diploma in Primary Care Management, MBA or equivalent).
- HR qualification (e.g. CIPD) or evidence of advanced HR training.
- Finance qualification or relevant financial management training.
- Strategic planning capability.
- Ability to influence and negotiate at senior level.
- Experience presenting performance data to partners or boards.
- Demonstrable resilience and ability to manage organisational change.
- Coaching and mentoring skills.
- You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.
- Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.
- You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.
- A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.
Job summary
Job summary
Cheviot Road & Shirley Avenue Surgery is a GP training practice seeking an experienced and motivated Practice Manager to provide strong operational and business leadership and to ensure the smooth, efficient running of the practice.
We are a well-established, two-site GP practice in Southampton with a registered population of approximately 16,000 patients. The postholder will play a key role in maintaining a safe, responsive and trusted clinical service for patients, while ensuring the practice remains financially sustainable and a rewarding place to work for our staff team.
The Practice Manager reports directly to the GP Partners and is responsible for delivery against key performance indicators including QOF (where the practice is consistently high achieving), contractual and regulatory compliance including with the CQC and our Commissioning Board (HIOWICB). The role involves supporting and managing a busy multidisciplinary team across two sites.
This is a full-time role, preferably 40 hours per week worked Monday to Friday.
Main duties of the job
Main duties
The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing HR functions such as recruitment, appraisals, performance management and staff wellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.
The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.
The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.
The successful post holder will oversee access models, appointment utilisation and lead on complaints management and patient engagement.
About us
About us
Cheviot Road & Shirley Avenue Surgery operates across two sites and is committed to delivering patient-centred, accessible care. We hold an overall Good rating with the CQC and consistently achieve high QOF performance. We have a supportive clinical and administrative team and are actively engaged in service improvement and modernisation to meet the evolving needs of our population. We benefit from a well organised PCN team including Mental Health Nurses, Clinical Pharmacist, First Contact Physiotherapists and an acute home visiting service.
Details
Date posted
11 February 2026
Pay scheme
Other
Salary
£50,000 to £60,000 a year Dependent on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0353-26-0000
Job locations
1 Cheviot Road
Southampton
SO16 4AH
Doctors Surgery
1 Shirley Avenue
Southampton
SO155RP
Job descriptionJob description
Job responsibilities
Main duties
The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing HR functions such as recruitment, appraisals, performance management and staff wellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.
The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.
The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.
The successful post holder will oversee access models, appointment utilisation and lead on complaints management and patient engagement.
Job responsibilities
Main duties
The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing HR functions such as recruitment, appraisals, performance management and staff wellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.
The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.
The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.
The successful post holder will oversee access models, appointment utilisation and lead on complaints management and patient engagement.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cheviot Road Surgery
Address
1 Cheviot Road
Southampton
SO16 4AH
Employer's website
Employer details
Employer name
Cheviot Road Surgery
Address
1 Cheviot Road
Southampton
SO16 4AH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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