• Job Description

  Req#: req32104

  PROJECT OFFICER, REGULATORY EDUCATION

  Grade: Clerk Grade 7/8 (Salary range $106,025 - $117,363 max + Superannuation)
  Duration: Temporary 12 months up to Monday 10 February 2025
  Location: Anywhere in NSW
  
  Why Departm ent of Customer Service?

  The Department of Customer Service (DCS) was established after the March 2019 election. We are a central agency of government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. Learn more about DCS at https://www.customerservice.nsw.gov.au/

  About the team – NSW Fair Trading, Regulatory Engagement & Education – Regulatory Education team,
  
  NSW Fair Trading’s purpose is to make NSW safer, fairer and more productive for consumers and businesses. We do this by ensuring consumers are empowered and protected, businesses are supported to trade fairly with no advantage or unfair behaviour, and that regulation is efficient and fair.
  
  The role is within NSW Fair Trading’s Regulatory Education team, within the Regulatory Engagement & Education Division.

  The Regulatory Education team is a small team that drives stakeholder education and information (by way of content); and delivery of projects for NSW Fair Trading.

  Just some of the projects we lead and collaborate on include:
  -the NSW Fair Trading webinar program
  -NSW led campaigns that form part of the National Consumer Education Network (such as Romance Scams, Well Winter, Safe Summer)
  -The Community Voice electronic newsletter distribution
  -Content development for targeted stakeholder programs and policy changes, such as changes to the Continuing Professional Development (CPD) requirements for property agents and changes to seafood labelling by country of origin
  -Content development for World Consumer Rights Day and Scams Awareness Week

  To be successful in this role, you will have demonstrated experience in:
  -Coordinating the development, implementation and evaluation of projects and initiatives to raise regulatory awareness and educate regulated consumers, industries and communities
  -Coordinating the development of regulatory education information content, tools and products that are aligned with Divisional/organisational objectives
  -Coordinating and implementing a range of projects applying sound project management principles
  -Developing and maintaining customer, stakeholder and vendor relationships through effective communication, negotiation and issues management to ensure project deliverables are met
  -Preparing and maintaining project related documentation, reporting, monitoring and evaluation to contribute to achievement of the project outcomes and identification of emerging issues
  -Undertaking research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning
  
  The desired skills we are looking for are:
  -Experience in using eDM platform Swift Digital
  -Experience in using webinar platform GoTo webinar software
  -Experience in using Sharepoint
  -Strong writing skills for an external audience – the ability to translate complex information into plain English is necessary
  -Experience in reporting on webinar and social media analytics, and the ability to translate that data into meaningful data to inform future education activities

  Key challenges
  -Balancing competing demands to ensure project objectives are achieved
  -Meeting day to day project activities while identifying risks, issues and assessing the impact of actions options for resolutions to ensure risks are managed or escalated
  -Working collaboratively and effectively with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, interests and sensitivity of projects

  For further information please see the role description.

  For enquiries regarding this position please the hiring manager, Brooke Newstead on 0408 361 849 or brooke.newstead@customerservice.nsw.gov.au
  
  If you said yes to the above, we want to hear from you!
  

  Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Hannah Harget via hannah.harget@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Monday 11th March 2024 [9:59am]

  Working at Department of Customer Service

  The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

  Visit our Careers site to find out what it means to work for us.

  You Belong Here
  
  We are committed to diversity, inclusion, and new ways of working.
  
  We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via hannah.harget@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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