• Job Description

  Req#: 53651

  Job Requisition ID: 53651
  BPIS: 08446

  Closing Date: 03/10/2026
  Agency: Department of Healthcare and Family Services
  Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
  Skill Option: Health and Human Services
  Bilingual Option: None
  Salary: Anticipated starting salary $8,281/monthly; Full salary range $8,281-$12,223/monthly
  Job Type: Salaried
  Category: Full Time
  County: Sangamon
  Number of Vacancies: 1
  Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
  Merit Comp Code:

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  Why Work for Illinois?

  Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

  No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

  Position Overview:

  The Department of Healthcare and Family Services, Bureau of Quality Management is seeking a professional and motivated individual to serve as Quality Assurance Supervisor. This position will direct the analysis and evaluation of performance for Managed Care Organizations and other providers. This position will also coordinate and evaluate State-Directed Payment quality initiatives. Additionally, the supervisor will develop, recommend, and implement policies and procedures for the statewide Performance and Review Program. The ideal candidate will possess strong analytical, time management, problem solving and leadership skills.

  HFS values employees with different backgrounds, life experiences, and talents.

  Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

  If you are seeking a new opportunity, and this position appeals to you, please apply today!

  At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

  HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

  Essential Functions

  • Subject to management approval, serves as the Quality Assurance Supervisor in planning, directing, and evaluating the Managed Care Quality initiatives under the Performance and Review Program
  • Serves as a working supervisor
  • Directs the analysis and evaluation of quality assurance activities as it relates to the Department's Quality Strategy
  • Confers with vendors, other Department representatives, and interested parties regarding quality assurance
  • Provides input and guidance to management staff regarding policy and procedural changes to maintain objectives established by the Department
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

  Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
  • Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a Health and Human service organization.

  Special Skills

  • Requires a minimum of two (2) years of healthcare and human service experience specifically related to Quality Management of a Statewide Performance and Review Program.
  • Requires two (2) years of data analysis experience including evaluating/testing and mining data specific to quality performance and using data extraction tools to present data reports.

  Preferred Qualifications

  • Minimum of two (2) years of healthcare and human service experience specifically related to Quality Management of a Statewide Performance and Review Program.
  • Minimum of two (2) years of data analysis experience including evaluating/testing and mining data specific to quality performance and using data extraction tools to present data reports.
  • Minimum of two (2) years of experience developing complex Microsoft Excel spreadsheets and analyzing results to recommend improvements.
  • Minimum of two (2) years of professional experience developing or implementing policies and procedures for a quality assurance program.
  • Minimum of two (2) years of experience supervising staff.
  • Minimum of two (2) years of professional experience analyzing data to determine quality performance.
  • Minimum of two (2) years of professional experience performing data mining activities.
  • Minimum of two (2) years of professional experience acting as spokesperson addressing internal and external stakeholders such as medical vendors, long term care providers, etc.
  • Minimum of two (2) years of professional experience ensuring compliance with state and federal guidelines, rules and regulations relating to long term care quality performance.

  Conditions of Employment

  • Requires completion of a background check and self-disclosure of criminal history.
  • Requires the ability to travel in the performance of duties, with overnight stays as appropriate.
  • Requires the ability to utilize and maintain state issued equipment such as a laptop.
  • Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled or last-minute overtime. This requires the ability to work evenings and weekends.
  • Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
  • This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

  Work Hours: Monday - Friday 8:30 am - 5:00 pm
  Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
  Work County: Sangamon
  Agency Contact: HFS.DMPApps@illinois.gov
  Posting Group: Leadership & Management

  This position DOES contain “Specialized Skills” (as that term is used in CBAs).

  Revolving Door:
  Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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