• Job Description

  Req#: 915

  Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital . In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.

  
  

  This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.

  
  

  Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis.

  
  

  About animal Trust

  Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.

  
  

  
  

  Key responsibilities:

  • Triage Support : Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
  • Front Desk Coordination : Collaborate closely with the Reception team to streamline all aspects of client services
  • Line management responsibilities: Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1's
  • Diary Management : Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
  • Communication : Act as a liaison for externa/internal referrals coming into the clinic
  • Call handling : Answering incoming calls from pet owners.
  • Pharmacy assistant : Assisting with repeat prescription enquires as required
  • Administrative Tasks : Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.
    

  
  

  Job specifics:

  40 hour week worked across 5 days (Monday – Friday)

  Hours of work between 08:00 -17:00hrs

  Non – clinical

  No weekends

  
  

  Benefits:

  • 6 weeks holiday, including bank holidays
  • CPD funded to certificate level
  • 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
  • Enhanced maternity and paternity package
  • Contributory pension scheme
  • RCVS and VDS fees paid
  • Access to counselling support including mental health, financial and life counselling after 12 months of service
  • Cycle to work scheme
  • E-Car Scheme
  • Store discounts with Vivup
  • Staff discount
  • Refer-a-Friend bonus

  
  

  
  

• About the company

  All the money that you pay the Animal Trust when you bring your pet to for veterinary treatment with us goes towards providing better care and attention for our patients. There are no shareholders and so we are totally focused on doing the very best fo...

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