NHS
Receptionist / Administrator
This job is now closed
Job Description
- Req#: C9337-26-0103?language=en&page=242&sort=publicationDateDesc
- Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments, discharge back to the GP and/or add to waiting lists
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
- NVQ Level 3 or equivalent experience
- English at GCSE level
- Experience of delivering excellent customer service
- Experience of working in a constantly changing environment without direct supervision
- Understanding of confidentiality, data protection and safeguarding
- CERNER/NHS Experience
- Advanced keyboard skills
- Ability to input electronic data accurately
- Confident user of Excel and Outlook
- Experience of using Cerner
- Ability to remain calm under pressure
- Friendly approach to colleagues, staff and patients
- Empathises with and seeks to promote the welfare of others
- Demonstrate commitment to Trust HEART values
- Outpatient Dept experience
- NVQ Level 3 or equivalent experience
- English at GCSE level
- Experience of delivering excellent customer service
- Experience of working in a constantly changing environment without direct supervision
- Understanding of confidentiality, data protection and safeguarding
- CERNER/NHS Experience
- Advanced keyboard skills
- Ability to input electronic data accurately
- Confident user of Excel and Outlook
- Experience of using Cerner
- Ability to remain calm under pressure
- Friendly approach to colleagues, staff and patients
- Empathises with and seeks to promote the welfare of others
- Demonstrate commitment to Trust HEART values
- Outpatient Dept experience
Job summary
Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Northwick Park Cardiology team.
You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data.
The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.
Main duties of the job
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
04 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year Per Annum Including High Cost Area Supplement
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9356MS
Job locations
Cross site: Northwick Park, Ealing and Central Middlesex Hospitals
Watford Road
Harrow
HA1 3UJ
Job descriptionJob description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person SpecificationPerson Specification
Education/ Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Skills, Abilities
Essential
Attributes
Essential
HEART Values
Essential
Skills
Essential
Education/ Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Skills, Abilities
Essential
Attributes
Essential
HEART Values
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Cross site: Northwick Park, Ealing and Central Middlesex Hospitals
Watford Road
Harrow
HA1 3UJ
Employer's website
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Cross site: Northwick Park, Ealing and Central Middlesex Hospitals
Watford Road
Harrow
HA1 3UJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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