• Job Description

  Req#: C9216-26-0302?language=en&page=52&sort=publicationDateDesc

  Job summary

  To receive and welcome patients to the Department, and direct them to the appropriate waiting area after the patient has booked in via the electronic system.

  Be polite and courteous when dealing with patients at all times.

  1. Ensure effective communication with all members of the Pain Management team.

  2. Ensure that all administration processes are dealt with in accordance to Trust and MOD Waiting list policies.

  3. Required to cover for other colleagues during annual leave/sickness or peak workloads.

  4. To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

  ***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

  Main duties of the job

  Compile and sort clinic attendance sheets.

  Ensure the patients details are up to date on both the computer system and the patients notes.

  Make follow-up appointments according to consultant requirements and clinic booking rules.

  Record patient outcome onto IPM system.

  Ensure ALL case notes are available for the clinic.

  Carry all patients notes from reception to the clinical area during all clinics.

  About us

  We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

  Details

  Date posted

  24 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year £24,465 per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  216-GT-DD7792123

  Job locations

  Pain Management Outpatient Centre

  Marjon's University

  Plymouth

  PL6 8BH

  
  

  Job description

  Job responsibilities

  1. Ensure effective communication with all members of the Pain Management team.

  2. Ensure that all administration processes are dealt with in accordance to Trust and MOD Waiting list policies

  3. Required to cover for other colleagues during annual leave/sickness or peak workloads.

  4. Ensure that appropriate clinic follow up is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list

  5. Ensure a clear understanding is obtained surrounding data quality, data protection, case note handling and IPM.

  6. Trace notes back to central library and check all outcomes after the clinic letter have been typed. Transfer note to boxes for transportation to Records library.

  7. Book and prep clinics and/or locate notes required for clinics as/when required.

  8. Transport notes around the Department using trollies as required.

  9. To type up and send clinic letters as required

  10. Assist with gathering of data; i.e., chest x-ray results, blood results for patients attending clinics.

  11. To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

  Please see attached JD & PS for further details

  Job description

  Job responsibilities

  1. Ensure effective communication with all members of the Pain Management team.

  2. Ensure that all administration processes are dealt with in accordance to Trust and MOD Waiting list policies

  3. Required to cover for other colleagues during annual leave/sickness or peak workloads.

  4. Ensure that appropriate clinic follow up is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list

  5. Ensure a clear understanding is obtained surrounding data quality, data protection, case note handling and IPM.

  6. Trace notes back to central library and check all outcomes after the clinic letter have been typed. Transfer note to boxes for transportation to Records library.

  7. Book and prep clinics and/or locate notes required for clinics as/when required.

  8. Transport notes around the Department using trollies as required.

  9. To type up and send clinic letters as required

  10. Assist with gathering of data; i.e., chest x-ray results, blood results for patients attending clinics.

  11. To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

  Please see attached JD & PS for further details

  Person Specification

  Qualifications

  Essential

  • oGood standard of education including GCSE Maths & English (or equivalent qualification or equivalent demonstrable experience)

  Desirable

  • Previous demonstrable experience in a large clinical setting

  Knowledge and Experience

  Essential

  • oAbility to use computerised systems. Demonstrable experience using Microsoft office packages, including word, excel and outlook.

  Aptitude and Abilities

  Essential

  • oGood telephone manner
  • oAbility to work in a busy and challenging environment.

  Person Specification

  Qualifications

  Essential

  • oGood standard of education including GCSE Maths & English (or equivalent qualification or equivalent demonstrable experience)

  Desirable

  • Previous demonstrable experience in a large clinical setting

  Knowledge and Experience

  Essential

  • oAbility to use computerised systems. Demonstrable experience using Microsoft office packages, including word, excel and outlook.

  Aptitude and Abilities

  Essential

  • oGood telephone manner
  • oAbility to work in a busy and challenging environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Pain Management Outpatient Centre

  Marjon's University

  Plymouth

  PL6 8BH

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Pain Management Outpatient Centre

  Marjon's University

  Plymouth

  PL6 8BH

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice