• Job Description

  Req#: A5540-26-0000?language=en&page=185&sort=publicationDateDesc

  Job summary

  Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

  Main duties of the job

  To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

  About us

  Our practice comprises two Doctors, two Advanced Nurse Practitioners, two Practice Nurses and other supporting Clinical staff including Health Care Assistants and Phlebotomists. District Nurses, Health Visitors, Midwives and other healthcare professionals also work from our premises.

  We operate from a purpose-built medical centre premises on the outskirts of Newport City Centre.

  There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

  We aim to provide high quality, timely and efficient care to each patient this means we take in to account your individual health needs and fully utilise the skills of our mutlidisciplinary team and the provision of supportive arrangements and services put in place by Aneurin Bevan University Health Board, NHS Wales and the Welsh Assembly Government.

  Details

  Date posted

  05 February 2026

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5540-26-0000

  Job locations

  Fallowfield Drive

  Newport

  NP19 4TD

  
  

  Job description

  Job responsibilities

  The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

  • Maintain and monitor practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Data entry of new and temporary registrations and relevant patient information as requested
  • Input data as necessary onto patients healthcare records
  • Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Support all clinical staff with general tasks as required
  • Photocopy documentation as required
  • Maintain a clean, tidy and effective working area
  • Monitor and maintain the reception area and notice boards

  In addition to the core responsibilities, the Receptionist may be requested to;

  1. Action incoming emails and correspondence as necessary

  2. Complete opening and closing procedures in accordance with the rota

  3. Partake in audit as directed by the audit lead

  4. Support admin team, providing cover during absences

  5. Scan patient related documents and attach scanned documents to patients healthcare record

  The duties list above are not exhaustive, you will be expected to complete any reasonable request from the management team.

  We are looking for 18 - 20 hours per week worked Monday to Friday between 08:00 and 18:30 on a rota basis.

  Job description

  Job responsibilities

  The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

  • Maintain and monitor practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Data entry of new and temporary registrations and relevant patient information as requested
  • Input data as necessary onto patients healthcare records
  • Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Support all clinical staff with general tasks as required
  • Photocopy documentation as required
  • Maintain a clean, tidy and effective working area
  • Monitor and maintain the reception area and notice boards

  In addition to the core responsibilities, the Receptionist may be requested to;

  1. Action incoming emails and correspondence as necessary

  2. Complete opening and closing procedures in accordance with the rota

  3. Partake in audit as directed by the audit lead

  4. Support admin team, providing cover during absences

  5. Scan patient related documents and attach scanned documents to patients healthcare record

  The duties list above are not exhaustive, you will be expected to complete any reasonable request from the management team.

  We are looking for 18 - 20 hours per week worked Monday to Friday between 08:00 and 18:30 on a rota basis.

  Person Specification

  Qualifications

  Essential

  • Experience in a GP practice
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook

  Person Specification

  Qualifications

  Essential

  • Experience in a GP practice
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lliswerry Medical Centre

  Address

  Fallowfield Drive

  Newport

  NP19 4TD

  
  

  Employer's website

  https://www.lliswerrymedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lliswerry Medical Centre

  Address

  Fallowfield Drive

  Newport

  NP19 4TD

  
  

  Employer's website

  https://www.lliswerrymedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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