• Job Description

  Req#: C9390-25-2215?language=en&page=75&sort=publicationDateDesc

  Job summary

  Do you have the ability to multi task and have word processing and proven clerical/administrative experience? Are you a good communicator able to work within a small team using their own initiative? Then we would like to hear from you.

  We are looking for a hard-working, organised individual who displays a positive attitude towards work whose key responsibilities will include reception, call centre and clinic prep duties and administrative tasks where accuracy is essential.

  Your role will be to deliver comprehensive administrative support to the Heart and Chest clinic, providing a high standard of front line customer care and a lead point of contact for patients regarding complaints and queries, always displaying empathy and diplomacy.

  Main duties of the job

  You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.

  Promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.

  You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team

  About us

  Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

  We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

  Details

  Date posted

  23 September 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year Per Annum (Pro Rata for Part Time)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  390-CTC-BA-2234

  Job locations

  Southend

  Prittlewell Chase

  Westcliff-on-Sea

  SS0 0RY

  
  

  Job description

  Job responsibilities

  Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you.

  For full details about this varied and rewarding role, please see attached job description.

  We look forward to your application.

  Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

  Job description

  Job responsibilities

  Are you looking for an exciting Receptionist/Administrator role using your unique qualities? Then we want to hear from you.

  For full details about this varied and rewarding role, please see attached job description.

  We look forward to your application.

  Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

  Person Specification

  Qualifications

  Essential

  • Minimum 5 GCSE / O Level including english

  Desirable

  • Admin NVQ level

  Knowledge and experience

  Essential

  • Previous experience in administration

  Desirable

  • Experience of working in NHS/Public sector

  Communication skills

  Essential

  • Ability to work under pressure and maintain effective communication
  • Organisation skills

  Person Specification

  Qualifications

  Essential

  • Minimum 5 GCSE / O Level including english

  Desirable

  • Admin NVQ level

  Knowledge and experience

  Essential

  • Previous experience in administration

  Desirable

  • Experience of working in NHS/Public sector

  Communication skills

  Essential

  • Ability to work under pressure and maintain effective communication
  • Organisation skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Southend

  Prittlewell Chase

  Westcliff-on-Sea

  SS0 0RY

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Southend

  Prittlewell Chase

  Westcliff-on-Sea

  SS0 0RY

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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