NHS
Receptionist/Administrator
This job is now closed
Job Description
- Req#: A5035-26-0012?language=en&page=8&sort=publicationDateDesc
- Customer Service Skills
- Experience of dealing with the public
- Experience of working in a GP practice
- Good communication skills
- Flexibility
- Adherence to strict Confidentiality
- Computer Skills
- GCSE grade A to C in English and Maths
- Working in General Practice is desirable but not essential as full training will be given
- Customer Service Skills
- Experience of dealing with the public
- Experience of working in a GP practice
- Good communication skills
- Flexibility
- Adherence to strict Confidentiality
- Computer Skills
- GCSE grade A to C in English and Maths
- Working in General Practice is desirable but not essential as full training will be given
Job summary
Thinking of working in a GP surgery? wanting to make a difference, wanting to work with a dynamic team? If so you are looking in the right place.
You will be the first friendly face our patients will meet, you will play a vital role in welcoming and helping our patients from making appointments to resolving any problems they may have.
If you are organised, friendly compassionate then we would love you to join our friendly team.
Main duties of the job
Some of the main duties include booking appointments, helping resolve any issues in a friendly, efficient warm way. Supporting the clinical team with basic admin duties
Our staff are professional, positive and extremely helpful to all patients and professionals who work at or from the practice.
We offer a positive and friendly environment where we encourage our staff to grow to become excellent in their role.
Our opening hours are 8am - 6.30pm so the hours of working will be a proportion of time between these hours.
About us
At Rawson Road Medical Centre we work in a positive, open, friendly and supportive environment. We have a lovely warm atmosphere and all work together to help and support each other, taking pride in our day to day work ethics.
We are a small but busy, friendly practice based in the Seaforth area of South Sefton.
Details
Date posted
17 February 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A5035-26-0012
Job locations
Rawson Road Medical Centre
138 Rawson Road
Liverpool
L21 1HP
Job descriptionJob description
Job responsibilities
RECEPTIONIST/ADMINISTRATOR JOB DESCRIPTION
JOB SUMMARYWe are looking to appoint a Receptionist/Administrator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.
You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.
MAIN DUTIES OF THE ROLEGENERAL ADMINISTRATION
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details
Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Ensure that all records are accurately compiled in advance for each consulting session.
Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
Ensure correspondence, reports, results, etc., are filed in correct record.
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session.
Rooms are checked at the end of each consulting session and left tidy and secure.
Other Job Responsibilities
CONFIDENTIALITY
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards immediately
Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
Undertaking periodic infection control training (minimum annually)
Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System
Using personal security systems within the workplace according to Practice guidelines
Making effective use of training to update knowledge and skills
Demonstrate safeguarding and promoting the welfare of children and adults at risk.
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Job responsibilities
RECEPTIONIST/ADMINISTRATOR JOB DESCRIPTION
JOB SUMMARYWe are looking to appoint a Receptionist/Administrator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.
You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.
MAIN DUTIES OF THE ROLEGENERAL ADMINISTRATION
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details
Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Ensure that all records are accurately compiled in advance for each consulting session.
Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
Ensure correspondence, reports, results, etc., are filed in correct record.
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session.
Rooms are checked at the end of each consulting session and left tidy and secure.
Other Job Responsibilities
CONFIDENTIALITY
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards immediately
Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
Undertaking periodic infection control training (minimum annually)
Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System
Using personal security systems within the workplace according to Practice guidelines
Making effective use of training to update knowledge and skills
Demonstrate safeguarding and promoting the welfare of children and adults at risk.
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Employer details
Employer name
SSP Health
Address
Rawson Road Medical Centre
138 Rawson Road
Liverpool
L21 1HP
Employer's website
Employer details
Employer name
SSP Health
Address
Rawson Road Medical Centre
138 Rawson Road
Liverpool
L21 1HP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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