• Job Description

  Req#: 5520738

  Primary Purpose

  To support the vision, mission, and strategic priorities of ESC Region 12. The Registration Specialist serves as the System Administrator and strategic lead for all professional development and event registration workflows at ESC Region 12. This role is critical in ensuring the integrity of participant data, managing the logistics of regional conferences, and providing high-level technical support for the ESC Works platform. The Specialist acts as a bridge between internal departments and district administrators, ensuring that every event meets organizational quality standards and provides a seamless experience for the regional educator community.

  Qualifications

  Education/Certification:

  • Associate’s Degree or Related Work Experience

  Special Knowledge/Skills

  • Advanced proficiency in ESC Works (System Admin level) and Microsoft Excel.
  • Skilled in handling difficult situations and resolving complex customer or technical issues calmly.
  • Familiarity with district/campus Membership and Shared Service Arrangement (SSA) members, as well as the ability to implement policy and procedures, including data security.
  • Acute attention to detail with the ability to manage data updates and quality control with minimal supervision.
  • Self-starter and independent worker who takes full ownership of projects while maintaining the ability to collaborate effectively within a team.
  • Strong research capabilities with the ability to lead and facilitate long-range planning sessions.
  • Highly organized self-starter able to coordinate complex projects and manage program logistics through proactive problem-solving.
  • Ability to research/interpret complex policies and translate data into actionable insights using advanced software (spreadsheets and word processing).
  • Ability to maintain a calm, professional attitude while working under tight deadlines and managing frequent interruptions.
  • A collaborative team player committed to a positive workplace culture and continuous improvement through Quality Management System (QMS) initiatives.
  • Dedicated to continuous personal and professional growth, including attending required professional development to remain a subject matter expert in the field.

  General Responsibilities

  • Manage facility logistics by organizing and providing strategic room assignments based on attendance projections, AV needs, and event flow.
  • Provide support and coverage for the switchboard to ensure a professional and welcoming environment
  • Provide expert technical support and guidance to district administrators and registrars regarding system navigation and event enrollment.
  • Lead long-range planning for ESC Region 12 events and conferences.
  • Oversee participant registration workflows and payment options, ensuring a seamless experience for attendees.
  • Perform final approvals on Professional Development (PD) sessions to ensure they meet ESC quality standards.
  • Acts as the primary point of contact for the Registration Support role regarding ESC Works troubleshooting and complex session creation.
  • Manage the ESC Works Helpdesk, website contact forms, and the registration@esc12.net inbox; follow up on all emails to ensure customers receive timely, accurate responses.
  • Support the greeter coordination and switchboard operations to maintain a welcoming environment.
  • Serve as System Administrator; provide specialized training to staff on session creation and system navigation.
  • Maintain Memberships and Shared Service Agreements (SSA) within ESC Works.
  • Keep all system data up-to-date with minimal supervision, ensuring the integrity of participant and professional development records.

  Supervisory Responsibilities

  No supervisory responsibilities

  The applicant needs to possess these core values through words and actions to build positive, long term relationships with customers by demonstrating:

  • Professionalism while demonstrating integrity, respect for others, expertise, and credibility at all times
  • Quality in delivering what I promise and help create superior programs and services that add value beyond what is expected
  • Teamwork by working cooperatively with others to promote a positive and fun work environment
  • Adaptability by being flexible, attentive to change and ready to move quickly and decisively in response to the needs of customers
  • Innovation by contributing to the implementation of new or significantly improved services and delivery methods
  • Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected

  Security Requirements

  All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to:

  • Sensitive Personal Information (SPI)
  • Personally, Identifiable Information (PII)
  • Protected Health Information (PHI)
  • Family Educational Records (FERPA Data)
  • Federal Tax Information (FTI)

  All employees must adhere to all security-related policies, standards, and procedures. This includes actively safeguarding data and immediately reporting any suspected loss or theft.

  Mental Demands/Physical Demands/Environmental Factors

  Travel

  • Travel within the region, state, and nation when appropriate

  Tools/Equipment Used

  • Standard office equipment, including a personal computer and peripherals

  Posture

  • Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

  Motion

  • Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching

  Lifting

  • Occasional light lifting and carrying (less than 15 pounds)

  Environment

  • May work prolonged or irregular hours, frequent regional travel, occasional statewide travel, and out-of-state travel

  Mental Demands

  • Manage multiple tasks and work cooperatively with others,
  • Maintain a calm attitude in demanding situations,
  • Make changes and adapt to various responsibilities on an ongoing basis, and
  • Work with frequent interruptions, tight deadlines, and limited office space.

  Benefit Information

  • ESC Region 12 provides a monetary contribution up to $575 per month to use for employee/family healthcare and supplemental benefits.
  • Employee earns state personal, sick, and vacation leave.
  • All employees contribute to both: Teachers Retirement System (TRS) and the Social Security retirement programs

  
  
  

• About the company

  Education Service Center Region 12 is a nonprofit service organization devoted to supporting educators and school personnel in their efforts to increase student achievement. We are passionate about helping schools of all sizes through effective profession

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