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Job Description
- Req#: 49722
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Access to health benefits, including supplemental coverage through Blue Cross
- Fun, engaging work environment with a casual dress code
- Comprehensive training provided to enhance skills while earning a paycheck
What to Expect (Job Responsibilities):
- Answer inbound customer calls in a professional and courteous manner
- Assist with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
How to Stand Out (Preferred Qualifications):
- Previous customer service or call center experience preferred
#BusinessProcessOutsourcing #CustomerSupport #RemoteWork #CareerGrowth #EngagingWorkEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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