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Job Description
- Req#: 9ED631D31F
Employer Industry: Aviation Support Services
Why consider this job opportunity:
- Remote work opportunity with flexibility to support employees across locations
- Comprehensive training programs to enhance professional skills
- Supportive team environment fostering collaboration and continuous learning
- Opportunity to gain in-depth knowledge of airline operations, systems, and customer service processes
- Access to technology and resources to perform your role efficiently
What to Expect (Job Responsibilities):
- Provide first-level support via phone, email, or chat for software, hardware, and operational issues
- Maintain proficiency in reservations, check-in procedures, and company policies
- Test and provide feedback on existing programs, new releases, and updated system functionality
- Log, track, and resolve helpdesk requests accurately and efficiently in the ticket management system
- Escalate urgent or unresolved issues according to the Help Desk Escalation Process
What is Required (Qualifications):
- Strong knowledge of Amadeus PSS and airline operations
- Background in station operations or reservations, with familiarity in airport functions, check-in procedures, and relevant aircraft
- Proficient with computer systems, IT troubleshooting, and technology tools
- Excellent written and verbal communication skills
- Ability to learn quickly, prioritize workload, and remain calm under pressure
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the airline industry
- Familiarity with ticketing systems and travel industry standards
- Strong problem-solving skills and ability to assist peers effectively
- Demonstrated commitment to teamwork and company values
#AviationSupport #RemoteWork #CustomerService #HelpDesk #TeamCollaboration
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