• Job Description

  Req#: R265089

  As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

  Job Location (Full Address):

  625 Elmwood Ave, Rochester, New York, United States of America, 14642

  Opening:

  Worker Subtype:

  Regular

  Time Type:

  Full time

  Scheduled Weekly Hours:

  40

  Department:

  920092 EIOH Registrar

  Work Shift:

  UR - Day (United States of America)

  Range:

  UR URG 106 H

  Compensation Range:

  $21.36 - $29.90

  The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

  Responsibilities:

  GENERAL PURPOSE
  With minimum direction and considerable latitude for independent judgment, this position combines academic program coordination with specialized support for digital learning platforms. Coordinates and supports the Master of Science in Dental Sciences Program, while supporting faculty in delivering high-quality courses through Blackboard Ultra. This position manages day-to-day program administration, provides guidance to students and faculty, ensures compliance with institutional standards, and maintains a reliable and accessible digital learning environment.

  ESSENTIAL FUNCTIONS

  Master of Science: Recruitment, Onboarding and Orientation

  • Oversee the admissions process, including application tracking, review, and communication with prospective students.
  • Manage student onboarding and orientation to ensure a seamless transition into the program.
  • Advise students on academic planning, course registration, and program of study development.
  • Maintain accurate student records and documentation in accordance with university and accreditation standards.
  • Coordinate program meetings, communications, and required reporting to university offices, including the Provost’s Office and Institutional Reporting.
  • Monitor compliance with institutional policies and accreditation requirements.

  Coordinate and Deliver Program Support

  • Coordinate and provide administrative support to the Program Faculty, Supervisor, and/or Assistant Director of Education.
  • Anticipate needs and prioritize tasks among competing demands within the Program(s).
  • Completes tasks as assigned.
  • Provide support to Program(s) as needed for curriculum/educational materials for trainees and for routine and/or special projects, as needed.
  • Process financial transactions and reimbursements.

  General Administration of Day-to-Day Operations

  • Drafts routine correspondence, performs copying and scanning assignments, as needed.
  • Maintains and distributes meeting schedules.
  • Maintains master calendar of events.
  • Distributes educational curriculum materials.
  • Provides general assistance with other routine business, special events and/or special projects.
  • Provides didactics communications, including coordinating presenter switches for course cancellations.

  Learning Technology Support

  • Assist faculty in building, organizing, and maintaining Blackboard Ultra courses to ensure accuracy, consistency, and timely availability.
  • Integrate and support instructional tools such as Panopto for lecture capture and Qwickly for attendance and course management.
  • Be present online during scheduled lectures to launch attendance, record sessions, and upload recordings to Blackboard.
  • Troubleshoot technical issues for faculty, staff, and students related to Blackboard Ultra, Panopto, and Qwickly; escalate complex issues as needed.
  • Serve as a liaison with the Blackboard team to coordinate faculty training, share system updates, and identify opportunities to enhance teaching with Blackboard tools.
  • Provide excellent customer service through clear, professional, and timely communication in person, by email, or by phone.

  Other duties as assigned

  
  MINIMUM EDUCATION & EXPERIENCE

  • Associate’s degree Required
  • Bachelor’s degree preferred
  • 3 years of progressively responsible experience in administrative support Required
  • Or equivalent combination of education and experience. Required
  • Experience in higher education, academic administration, or instructional technology preferred.

  
  KNOWLEDGE, SKILLS AND ABILITIES

  • Strong organizational, interpersonal, and technical skills. Required
  • Ability to effectively communicate and interact with people across diverse backgrounds and cultures. Required
  • Proficiency with Blackboard Learn or Ultra, and familiarity with Panopto, Qwickly, or similar tools. Required
  • Ability to work independently, manage multiple priorities, and meet semester deadlines. Required
  • Excellent critical thinking skills and the ability to communicate technical information effectively to non-technical users. Required

  The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

• About the company

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