• Job Description

  Req#: 103409
  Salesforce Support Engineer
  
  Location: USA/ Remote, need to work in EST Hours.
  
  5 Months contract
  
  As part of the Salesforce Operations team, you'll be responsible for determining and solving for internal operational deficiencies within our Salesforce (SFDC) application requiring development / configuration attention and working cross collaboratively with all client-facing teams in the organization. You will work closely with Domains, Stakeholders and the Salesforce Operations Team to organize and discuss requirements, build solutions, and release features / bug fixes to teams while managing them to successful adoption. You'll be overseeing agile environments within the scope of large-scale business initiatives with an existing, agile-focused release team which includes members across internal support, development, configuration, and management roles. You'll be the subject matter expert and go-to person for all things Salesforce, both specific to our organization and all other possible uses.
  
  
  • Provide guidance and expertise in designing solutions and resolving complex technical challenges to create operational efficiencies across teams in the organization
  • Attend meetings with stakeholders & domain leads over a multitude of roles and occasionally present new features to team
  • Collaborate with Cross-functional roles to manage and execute end-to-end project builds as part of daily responsibilities
  • Collaborate with stakeholders and domain leads to define user stories and process flow enhancements for each team
  • Build, configure, develop features and customization within Salesforce to meet internal stakeholder expectations
  • Mentor junior team members by sharing knowledge, providing feedback, and fostering their professional growth
  • Review SFDC Org Apex Application errors & Technical Debt for potential architecture scaling and refactoring improvements that align with business goals and best practices
  • Review team members development features to ensure adherence to development standards, best practices, and Salesforce development guidelines
  • Create clear and intuitive documentation to supplement releases
  • Keep up to date with new SFDC features and releases, to use all tools at our disposal and optimize builds
  
  Who you are
  
  • 5+ years of SFDC Administrator / Development experience, preferably in online media
  • 2+ years of Order Management & Billing experience within SFDC, preferably in online media
  • Bachelor's degree from an accredited institution or equivalent work experience
  • SFDC Administrator Certification (SFDC Developer Certification is a plus)
  • SFDC Order Management Certification & SFDC CPQ/Billing Certification (fka Steelbrick + Billing and/or Revenue Cloud)
  • Experience with Sales Cloud, Service Cloud, Experience (Community) Cloud, SFDC Order Management, SFDC CPQ & SFDC Billing strongly preferred
  • Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit, Workato
  • Expert SFDC configuration capabilities with experience creating lightning flows
  • Expert SFDC development capabilities with backend and frontend experience
  • Proficient using DevOps pipelines, encompassing source control within the SDLC framework
  • Experience liaising with GTM, Customer-to-Cash Business Operations, Product Organization, Technical Teams & Developers to gather and translate requirements
  • Skilled overseeing agile environments within the scope of large-scale business initiatives
  • Organized with a rigorous attention to detail, drive for excellence, and a positive "can-do" approach
  • Very strong interpersonal, communication and presentation skills
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
  • Strong analytical and problem-solving skills with ability to work independently and collaboratively
  • Ability to communicate with clients and all levels of management clearly and effectively across different functions

• About the company

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