• Job Description

  Req#: 5250324
  Salary : $63,811.03 - $95,716.55 Annually
  Location : Plato Building, MN
  Job Type: Full Time
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-00039
  Department: Veteran's Services
  Division: Veterans Services
  Opening Date: 04/13/2026
  Closing Date: 4/27/2026 11:59 PM Central
  Union: Local 8 - General County
  FLSA Status: nonexempt
  
  Position Summary
  2nd AVSO Needed!
  
  We're Hiring a Dedicated Second Assistant Veterans Service Officer-Answer the Call Serve
  
  The Second Assistant Veterans Service Officer (2nd AVSO) is a champion for veterans, dependents, and their families, serving as the entry point for veteran benefits and resources. The 2nd AVSO initiates, develops, and files benefit claims on their behalf and serves as an advocate and advisor on benefit programs offered by local, state, and federal authorities. The 2nd AVSO operates primarily independently and offers case management services to assist client needs, that include referrals to a variety of community organizations and resources. In addition to maintaining up-to-date knowledge of all applicable federal and state legislation, rules, policies, and procedures that impact veterans, the position exhibits expert knowledge and proficiency in the field of veteran benefit law. The role includes familiarity with county and local resources to promote excellent client outcomes and enhance well-being. In addition to collaborating with internal and external partners, this position is responsible for community outreach and public education regarding topics concerning veteran benefits and resources.
  
  To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Once at this page, you can browse the alphabetical list or search for a job description.
  
  Flexible Workplace
  
  This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy. To view Ramsey County's Flexible Workplace policy, go to: Flexible Workplace policy
  
  Examples of Work Performed
  
  
  1. Interpret and apply federal, state, and county laws, regulations, and policies when advising veterans, dependents, and their families concerning entitlements, benefits, and other related issues. Provide accurate and tailored guidance based on complex regulatory frameworks.
  2. Conduct comprehensive assessments and provide case management to determine client needs and eligibility for county, state, and federal veteran benefits and programs. Develop and implement individualized action plans to support client goals and monitor progress.
  3. Interview veterans and their survivors to identify eligibility for various VA benefits; compensation, pension, or dependency benefits. Collect and analyze personal and service-related information to determine the appropriate benefits and services.
  4. Prepare and submit claims and applications for Veterans Administration, Minnesota Department of Veterans Affairs, state and county benefit programs, and local community resources. Ensure timely submission and completeness of documentation.
  5. Collaborate with key partners including the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, Ramsey County departments, and other local entities to coordinate services and facilitate seamless access to programs and resources.
  6. Respond to veterans in crisis by providing short- and long-term case management. Assist with immediate problem-solving, resource connections, and the development of action plans to stabilize and address long-term needs.
  7. Conduct targeted outreach to identify and assist homeless and justice-involved veterans, including those living in unsheltered locations or in correctional facilities. Provide direct support and advocate for resources.
  8. Plan and deliver community outreach and education on veteran benefits and services. Serve as a subject-matter expert at community events and training sessions for both internal and external partners.
  9. Maintain accurate case records and documentation using various computer applications. Track client interactions, benefits applications, and outcomes while preparing and submitting reports to state and federal agencies.
  10. Develop expertise and stay current on veteran benefits by attending regular training sessions provided by the Veterans Administration and Minnesota Department of Veteran's Affairs. Ensure knowledge of changes to eligibility requirements and application processes.
  
  
  (The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
  
  ESSENTIAL FUNCTIONS:1, 2, 3, 4, 5, 6, 7, 8, 9, 10.
  Minimum Qualifications
  To be considered for this position, candidates must meet the following minimum qualifications:
  Military Service: Must be a veteran with an honorable discharge, as defined under Minnesota Statute 197.447.
  Education:Bachelor's degree in Humanities, Social Sciences, Social Services, or a closely related field.
  Experience: Two or more years of experience in one or more of the following areas: Administration of social service benefits, Veterans Benefits, or Social Security Benefits; Case Management; Customer service in a social services or benefits-related setting.
  Substitutions: Equivalent combination of education and experience
  
  Exam/Screening Process Information
  The examination process will consist of the following section with each section weighted as indicated:
  
  • Training and Experience Rating = 100%
  
  The examination for the Second Assistant Veterans Service Officer (2nd AVSO) will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions - do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
  
  Eligible List: The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Job title. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.
  
  Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
  
  Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
  
  E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
  
  Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
  
  Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
  
  To print a paper application for this posting click You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
  
  For further information regarding this posting, please contact
  Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at
  
  
  • Medical, dental and vision insurance
    • The County contributes a bargained percentage to the medical and dental monthly premium
    • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
    • Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
    • MetLife Dental Insurance - two plan options offered
    • VSP Vision Insurance - Advantage Plan offered
  • Pre-tax Benefit Program
    • Pre-tax medical, dental, vision monthly premium deduction option
    • Dependent and Health Care Flexible Spending Accounts
    • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
  • Paid time off
    • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
    • 11 scheduled holidays and two floating holidays
    • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
    • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
    • Wellness incentive allows conversion of unused sick time to vacation or pay
  • Retirement benefits
    • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
    • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
    • Deferred compensation - 457(b) account with employer match
    • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
  • Transit and parking
    • Fully funded Metropass.
    • Transportation/parking expenses reimbursement account
  • Employee well-being
    • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
    • Wellness programming
    • Flexible work policy with hybrid work options for eligible positions
  • Life Insurance and Disability leave
    • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
    • Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
    • Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
  • Career development
    • Tuition reimbursement, up to $4,000 per year
    • Online professional development opportunities through the Learning & Development Center
    • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
    • Employee resource groups - help employees build connections through common bonds with colleagues
  
  For information about Ramsey County's 2026 benefits, visit:
  01
  
  Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
  • Yes
  • No
  
  02
  
  Please select the option that best applies to you if you have completed or are currently participating in any of the following Public Sector Partnership Programs at Ramsey County.
  • HIRED Partnership Program
  • Project for Pride in Living (PPL) Partnership Program
  • Ramsey County Workforce Solutions
  • Ramsey County Internship (including Right Track Plus)
  • Fellowship at Ramsey County
  • Limited-Duration Assignment at Ramsey County
  • Provisional Assignment at Ramsey County
  • Temporary Opportunity at Ramsey County
  • Work Experience Program (e.g., Young Adult Career Academy)
  • Job Shadow Experience at Ramsey County
  • No, I have not participated in any of the above
  
  03
  
  Must be a veteran with an honorable discharge, as defined under Minnesota Statute 197.447. Do you meet the requirements? NOTE: If you answer "Yes" you must upload an unredacted copy of your DD214 with your application to be considered for the position. This is a minimum qualification.197.447 VETERAN, DEFINED.The word "veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a, or who has active military service certified under section 401, Public Law 95-202. The active military service must be certified by the United States secretary of defense as active military service and a discharge under honorable conditions must be issued by the secretary.https://www.revisor.mn.gov/statutes/cite/197.447
  • Yes
  • No
  
  04
  
  Select the option that best describes your highest level of completed education.
  • High school diploma or GED
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Doctoral Degree
  • None of the above
  
  05
  
  Do you have bachelor's degree in Humanities, Social Sciences, Social Services, or a closely related field?
  • Yes
  • No
  
  06
  
  If you indicated that you have a degree, describe your field of study, school, dates attended/completed, and degree type. You may also include relevant training or certifications.If you do not have a degree or college credit, write non-applicable below. Do not write "see resume" or "see application."
  07
  
  Do you hold a valid Minnesota driver's license?
  • Yes
  • No
  
  08
  
  Do you currently reside in Minnesota or if not, would you be willing to relocate within a 6-month timeframe upon offer acceptance?
  • Yes
  • No
  
  09
  
  Please select which of the following areas you have professional experience. (Select all that apply)
  • Administering Social Service benefits
  • Administering Veterans benefits
  • Administering Social Security benefits
  • Case management in a Social Services setting
  • Customer service in a Social Services or benefits office
  • None of the above
  
  10
  
  Please select the option that best describes your experience administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting.
  • I have less than one year of experience administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting
  • I have 1-2 years of experience administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting
  • I have 3-4 years of experience administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting
  • I have 5 or more years of experience administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting
  • I have no experience with administering Social Service, Veterans, or Social Security benefits; case management; or customer service in a social services/benefits setting
  
  11
  
  Please select the programs you have completed to obtain accreditation with a designated service organization. (Select all that apply)
  • VA Training, Responsibility, Involvement and Preparation of Claims (TRIP)
  • National Association of County Veteran Service Officers (NACVSO) Basic Benefits Training
  • Minnesota Department of Veterans Affairs Stage 2 Training
  • Other topic specific training in Veterans Benefits
  • None of the above
  
  12
  
  Do you currently have accreditation with any of the following service organizations? (Select all that apply).
  • American Legion
  • Veterans of Foreign Wars
  • Disabled American Veterans
  • National Association of County Veteran Services Officers
  • Minnesota Department of Veterans Affairs
  • None of the above
  
  13
  
  Please select the option that best describes your experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies.
  • I have no experience experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies
  • I have less than 1 year of experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies
  • I have 1-2 years of experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies
  • I have 3-4 years of experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies
  • I have 5 or more years of experience maintaining accurate case records and documentation, using various computer applications, tracking client interactions, benefits applications, and outcomes, and preparing and submitting reports to state and federal agencies
  
  14
  
  Please select the option that best describes your experience with prioritizing multiple cases or client needs within the same timeframe.
  • I have no experience prioritizing multiple cases or client needs within the same timeframe.
  • I have experience with prioritizing multiple cases or client needs within the same timeframe under supervision or with direction.
  • I have experience with prioritizing multiple cases or client needs within the same timeframe independently.
  • I have experience with prioritizing multiple cases or client needs within the same timeframe as a Lead for a team or unit.
  
  15
  
  If you answered "yes" to any of questions 9-14, provide details for each. Include the employer's name, your job title, a description of your duties, dates of employment (month/year to month/year), and whether the position was full-time or part-time (if part-time, specify hours per week).
  Required Question

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