• Job Description

  Req#: C9844-26-0014?language=en&page=294&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a motivated and experienced administrator to join our Wirral Wheelchair Service.

  We are looking for a team player with excellent organisational, interpersonal and communication skills who can deliver effective and efficient admin support along with exceptional empathetic customer care.

  Experience of working in a busy office and being able to prioritise your own workload and on your own initiative is essential. You must be computer literate and be well-versed in data inputting, ideally using NHS systems.

  Main duties of the job

  You will be required to undertake a wide range of admin and clerical duties to facilitate the delivery of a high-quality service, supporting our service users from an admin perspective and assisting with wheelchair product and stock management.

  About us

  You will be joining a small and friendly team of wheelchair therapists, engineers and support staff that are all passionate about working in this specialist field and privileged to be able to provide adults and children with long term disability a gateway to independence and a quality of life they wouldn't have without a wheelchair or associated equipment.

  Details

  Date posted

  04 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year PA pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  844-7705533

  Job locations

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 7HA

  
  

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification for more details about this exciting role

  Job description

  Job responsibilities

  Please see the attached Job Description and Person Specification for more details about this exciting role

  Person Specification

  Qualifications and professional training

  Essential

  • NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
  • Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

  Desirable

  • Evidence of continued professional development within last 12 months

  Experience

  Essential

  • Experience of dealing with the public and call handling
  • Experience of maintaining patient waiting lists
  • Experience of managing diaries for meetings etc
  • Experience of maintaining databases and information systems

  Desirable

  • Previous experience of working in the NHS and using NHS systems
  • Previous supervisory experience

  Skills

  Essential

  • Excellent oral and written communication skills with people from a wide variety of backgrounds
  • Ability to work under pressure to meet tight deadlines
  • Ability to produce work of a high standard with attention to detail
  • Ability to communicate sensitively with all staff groups, patients and their families
  • Good organisational skills

  Personal Qualities

  Essential

  • Proacitve
  • Patient
  • Flexible, Adaptive and Creative
  • Professional
  • Team player with an awareness of team dynamics
  • Ability to use own initiative but understand the need to seek advice when necessary

  Person Specification

  Qualifications and professional training

  Essential

  • NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
  • Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

  Desirable

  • Evidence of continued professional development within last 12 months

  Experience

  Essential

  • Experience of dealing with the public and call handling
  • Experience of maintaining patient waiting lists
  • Experience of managing diaries for meetings etc
  • Experience of maintaining databases and information systems

  Desirable

  • Previous experience of working in the NHS and using NHS systems
  • Previous supervisory experience

  Skills

  Essential

  • Excellent oral and written communication skills with people from a wide variety of backgrounds
  • Ability to work under pressure to meet tight deadlines
  • Ability to produce work of a high standard with attention to detail
  • Ability to communicate sensitively with all staff groups, patients and their families
  • Good organisational skills

  Personal Qualities

  Essential

  • Proacitve
  • Patient
  • Flexible, Adaptive and Creative
  • Professional
  • Team player with an awareness of team dynamics
  • Ability to use own initiative but understand the need to seek advice when necessary

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wirral Community Health and Care NHS Foundation Trust

  Address

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 7HA

  
  

  Employer's website

  https://www.wchc.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wirral Community Health and Care NHS Foundation Trust

  Address

  St Catherine's Health Centre

  Derby Road

  Birkenhead

  CH42 7HA

  
  

  Employer's website

  https://www.wchc.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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