• Job Description

  Req#: 29036
  Employer Industry: Telecommunications
  
  Why consider this job opportunity:
  - Salary up to $108,800.00 per year
  - Comprehensive benefits package including medical, dental, and vision coverage
  - Generous vacation and paid sick leave, plus seven paid national holidays
  - Opportunity for career advancement and participation in Associate Resource Groups
  - Flexibility to work remotely from any of the 40+ states where the employer operates
  - Supportive work environment focused on health, financial well-being, and overall happiness
  
  What to Expect (Job Responsibilities):
  - Provide Level I - III help desk support for Commercial Sales, Support, and Order Processing teams
  - Assist with billing questions, service address updates, and Salesforce support requests
  - Conduct functional user acceptance testing for commercial sales and order processing applications
  - Collaborate with Product Managers in PAC meetings to support product rollouts and process improvements
  - Maintain knowledge of TDS’s commercial products and services to enhance customer service quality
  
  What is Required (Qualifications):
  - Bachelor’s degree or 4+ years of professional work experience
  - 4+ years of experience in a sales, customer service, or marketing position
  - 2+ years of experience in a leadership, lead, or mentor role
  - 2+ years of analytical or financial experience
  - Strong organizational skills with proven project management capabilities
  
  How to Stand Out (Preferred Qualifications):
  - Understanding of the employer's commercial products and services
  - Familiarity with customer service policies, processes, and procedures
  - Knowledge of the telecommunications industry and the employer's organization
  - Proven ability to manage multiple tasks and prioritize effectively
  - Experience in implementing new procedures and facilitating training
  
  #Telecommunications #CustomerSupport #CareerGrowth #RemoteWork #EmployeeBenefits #ProjectManagement
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America’s Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

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