Visions Federal Credit Union
Senior Branch Member Account Specialist - NY/NJ/PA Branches*
This job is now closed
Job Description
- Req#: SENIO002664
- Excellent interpersonal and communication skills (both verbal and written); Efficient time management and organizational skills; Flexibility (able to adapt to changing environment).
- Positively communicate with diverse membership and staff population while providing excellent customer
- Strong computer skills, adherence to confidentiality, detail oriented.
- Must able to complete all assigned educational courses and Product Certification tests, within required timeframes with passing
- Must be adaptable to changes in the work environment, comfortable with multiple competing demands and able to deal with frequent change, delays, or unexpected events in a calm and logical
- All employees must embrace and foster an environment that supports our mission and core
- Perform other job-related duties as needed
Why work for Visions?
Flexibility, security, competitive wages, and benefits ranging from medical to retirement – we've got it all. We offer opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day – and you can, too.
About Us
We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money – we're people helping people.
If you want to be part of something greater, something different, and something growing – then come work at Visions.
We're more than banking. You can be, too. #ClaimYourSeat
NOTE: This is an on-going/Evergreen Opening for all locations, so PLEASE BE SURE TO INDICATE DESIRED WORK LOCATION
Job Position Purpose/Summary: The Senior Branch Member Account Specialist (BMAS) provides exceptional member service by performing transactions and adherence to exceptional service expectations. Must enjoy working with the public. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Should be interested in problem-solving to help members resolve issues or concerns with statement, accounts, and problems. Be an advocate for, be able to explain and sell/enroll members in Credit Union products, offerings, and services. Must be able to interview members and perform needs assessment for consumer loans (except mortgage lending). Comfortable with interfacing with a variety of technologies to obtain status, input information, open new accounts, and process activities for members. Desire to serve the local community.
Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union. This position would minimally require a high school education, with preference for a certificate or degree in financial areas or customer service and/or two to four years’ experience in customer service, retail, banking or financial services industry.
Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with our members on an on-going basis, the position requires (and is not limited to):
Compensation Range: $21.00/hr. - $25.50/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About the company
A credit union with quality services for you at every stage of life. Savings, checking, loans, mortgages, investments, online banking, mobile banking. Money matters to people. People matter to us.
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