OhmConnect
Senior Customer Experience Manager (Remote, U.S. & Canada)
This job is now closed
Job Description
- Req#: 9EB8111961
Employer Industry: Clean Energy Solutions
Why Consider this Job Opportunity:
- Competitive compensation package up to $130k USD
- Opportunity to work with a world-class Customer Experience team
- Remote work environment with home office set-up allowance
- Full suite of benefits including medical, dental, vision, life and disability, and stock options
- Real and lived work-life balance, including unlimited paid vacation and parental leave
- Opportunity to work with passionate individuals dedicated to reversing climate change
What to Expect (Job Responsibilities):
- Lead a team of 5-7 Energy Ambassadors in providing delightful experiences for customers
- Support and advocate for team growth, providing feedback and leading performance reviews
- Improve daily operations of the Customer Experience team across multiple functions
- Enhance reporting and measurement of key metrics to drive actionable insights
- Collaborate with cross-functional teams to design and implement improvements to the customer experience
What is Required (Qualifications):
- Proven experience leading a remote team of 5+ people in a fast-paced environment
- Strong ability to streamline operations through process design and optimization
- Comfortable navigating unknowns and adapting solutions over time
- Demonstrated ability to champion teammates and promote direct reports
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer-facing role in a B2C environment
#CleanEnergySolutions #CustomerExperience #RemoteWork #WorkLifeBalance #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
OhmConnect alerts you and your smart home when dirty, expensive power plants switch on nearby and rewards you for reducing your electricity use. Learn more!
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