• Job Description

  Req#: 5433253

  Primary Purpose

  To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end-user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

  Qualifications

  Education/Training:

  • Bachelor’s degree in Computer Science, Information Systems, or related field (required)
  • Master’s degree (preferred)
  • Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)

  Experience:

  • Minimum of seven (7) years of progressively responsible experience in information technology and network administration
  • Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment

  Special Knowledge/Skills:

  • In-depth knowledge of LAN/WAN design, server administration, and network security
  • Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
  • Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.)
  • Strong leadership, communication, and project-management skills Ability to analyze technical issues and implement sustainable solutions
  • Demonstrated ability to manage budgets, contracts, and vendor relationships

  Major Responsibilities and Duties

  Infrastructure and Network Management

  • Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
  • Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness.
  • Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management.
  • Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs.
  • Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.

  Helpdesk and Support Services

  • Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction.
  • Establish escalation procedures and service level agreements (SLAs) for IT support requests.
  • Develop and implement staff training for technology best practices and security awareness.
  • Manage device inventory, imaging, and lifecycle replacement for end-user hardware.

  Systems Administration and Security

  • Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO).
  • Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime.
  • Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies.

  Project Management and Collaboration

  • Participate in technology planning, procurement, and implementation of district technology initiatives.
  • Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.
  • Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs).

  Leadership and Supervision

  • Supervise IT staff including network engineers, technicians, and helpdesk personnel.
  • Develop professional growth plans for technology staff and conduct annual evaluations.
  • Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement.

  Supervisory Responsibilities

  • Network Engineers
  • Systems Administrators
  • Technical Support Specialists/Helpdesk Staff

  Working Conditions

  Physical/Mental Demands: Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses.

  Environment: Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.

• About the company

  Accredited High Schools of Choice in Dallas, Fort Worth, Austin, Houston and San Antonio. Don't settle for a GED and earn your high school diploma on time!

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