• Job Description

  Req#: C9409-26-0141?language=en&page=112&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity for Band 3 Healthcare Assistant to join our team in Paediatric and General Outpatient departments. You will be based at Whiston Hospital.

  Outpatients is a very busy department where we assess, treat and oversea the treatment paths for all patients in all most specialities from start to finish.

  As we are the "front door" of the Trust, all staff within Outpatients are expected to ensure all patients are treated with respect and dignity from start to finish.

  Main duties of the job

  You will have excellent interpersonal and communication skills and a demonstrable ability to work creatively both independently, and as part of a multi-disciplinary team.

  The post holder will assist trained nursing staff and Doctors with the care of patients, procedures, chaperoning and directing patients to other departments as required.

  The post holder will prepare all consulting rooms ensuring the necessary documentation is available for clinicians and ensure all equipment and examination beds are cleaned and all consulting rooms are prepared prior to and on finishing each clinic.

  The post holder will receive patients into clinic and provide them with the necessary information and advice as directed by the nurse in charge and provide a high standard of direct nursing care ensuring patient dignity is maintained. Be able to work under remote supervision.

  About us

  Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

  We strongly believe that the communities we serve should all have access to Five Star Patient Care.

  Our services:

  Acute Care

  Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

  Primary Care

  Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

  Community Services

  Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

  Specialist Regional Services

  We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

  Achievements:

  • Rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

  Details

  Date posted

  11 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  409-7570720-A

  Job locations

  Whiston Hospital

  Warrington Road

  Prescot

  L35 5DR

  
  

  Job description

  Job responsibilities

  Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

  Advertising date: 15th December, 2025

  Closing date: 21st December, 2025

  Shortlisting date: 21st December - 2nd January

  Proposed Interview date: TBC

  Please note, this post may close earlier than advertised if a sufficient number of applications are received.

  Job description

  Job responsibilities

  Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

  Advertising date: 15th December, 2025

  Closing date: 21st December, 2025

  Shortlisting date: 21st December - 2nd January

  Proposed Interview date: TBC

  Please note, this post may close earlier than advertised if a sufficient number of applications are received.

  Person Specification

  Qualifications

  Essential

  • NVQ level 3 Health and Social Care or equivalent
  • Care Certificate (equivalent to level 1)
  • Literacy and numeracy functional skills level 2 or equivalent

  Experience

  Essential

  • Demonstrable experience of working in a patient care/health related role
  • Experience of working in a team
  • Knowledge of personal care and related procedures
  • Knowledge of relevant legislation related to healthcare

  Skills

  Essential

  • Ability to communicate effectively in both verbal and written formats
  • Good interpersonal skills
  • Able to work within a team
  • Experience of supporting junior staff and learners
  • Able to accept direction and guidance
  • Aware of own limitations
  • Flexible in working hours
  • Able to prioritise own workload and manage time effectively
  • Flexible, adaptable and responsive to change
  • Reliable and professional
  • Ability to cope in stressful and challenging situations
  • Inclusive and non-judgmental
  • Punctual, motivated and committed
  • Effective role model demonstrating Trust values
  • Basic IT skills

  Other

  Essential

  • Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care
  • Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
  • Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
  • Aware of the process for accessing staff health and wellbeing support
  • Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
  • Able to carry out direct clinical care as required on ward or department
  • Potential blood or body fluids exposure

  Our Values

  Essential

  • We are Kind
  • We are Open
  • We are Inclusive

  Person Specification

  Qualifications

  Essential

  • NVQ level 3 Health and Social Care or equivalent
  • Care Certificate (equivalent to level 1)
  • Literacy and numeracy functional skills level 2 or equivalent

  Experience

  Essential

  • Demonstrable experience of working in a patient care/health related role
  • Experience of working in a team
  • Knowledge of personal care and related procedures
  • Knowledge of relevant legislation related to healthcare

  Skills

  Essential

  • Ability to communicate effectively in both verbal and written formats
  • Good interpersonal skills
  • Able to work within a team
  • Experience of supporting junior staff and learners
  • Able to accept direction and guidance
  • Aware of own limitations
  • Flexible in working hours
  • Able to prioritise own workload and manage time effectively
  • Flexible, adaptable and responsive to change
  • Reliable and professional
  • Ability to cope in stressful and challenging situations
  • Inclusive and non-judgmental
  • Punctual, motivated and committed
  • Effective role model demonstrating Trust values
  • Basic IT skills

  Other

  Essential

  • Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care
  • Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
  • Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
  • Aware of the process for accessing staff health and wellbeing support
  • Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
  • Able to carry out direct clinical care as required on ward or department
  • Potential blood or body fluids exposure

  Our Values

  Essential

  • We are Kind
  • We are Open
  • We are Inclusive

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mersey and West Lancashire Teaching Hospitals NHS Trust

  Address

  Whiston Hospital

  Warrington Road

  Prescot

  L35 5DR

  
  

  Employer's website

  https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mersey and West Lancashire Teaching Hospitals NHS Trust

  Address

  Whiston Hospital

  Warrington Road

  Prescot

  L35 5DR

  
  

  Employer's website

  https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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