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Senior ServiceNow Help Desk Technician
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Job Description
- Req#: JR100519
Employer Industry: Information Technology
Why consider this job opportunity:
- Competitive compensation commensurate with experience
- Eligible immediately for 15 days of paid time off, eight paid holidays, and one floating holiday
- Employee bonus plan
- Comprehensive benefits package including paid parental leave and tuition assistance
- Opportunity for growth within this role
- Paid volunteer day
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for incoming ServiceNow tickets
- Triage and categorize incidents and requests based on priority and type
- Assign tickets to appropriate software development team members or support groups
- Monitor ticket queues to ensure SLAs are met and escalations are handled promptly
- Collaborate with developers to identify recurring issues and recommend improvements
What is Required (Qualifications):
- 4+ years of experience in IT help desk or technical support roles
- 2+ years supporting ServiceNow from a user and support perspective
- Strong understanding of ServiceNow ticketing and request management workflows
- Familiarity with ITIL-based service management practices
- Technical and analytical ability to complete data uploads into the .NET ERP using Excel, .NET, and Unidata applications
How to Stand Out (Preferred Qualifications):
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus
#InformationTechnology #ServiceNow #HelpDesk #CareerGrowth #CompetitiveCompensation
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