• Job Description

  Req#: 5247005
  About Harris County and Universal Services:
  Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Service Coordinator II to join our team.
  
  
  Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
  
  
  Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
  
  
  This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
  
  
  POSITION OVERVIEW:
  Under general supervision, the Service Coordinator II will assist and support the Service Coordinator III and the Service Managers in managing the flow of communication between customers and Service Technicians, ensuring customers are kept up to date on repair times, estimates, and when their vehicles are ready for pick up. This role has a strong focus on customer service, as the Service Coordinator is often the initial point of contact. Strong interpersonal skills are essential to build and maintain relationships with clients, partners, and service providers, ensuring clients receive the highest quality care
  
  
  JOB RESPONSIBILITIES:
  Operational & Customer Service Coordination
  • Assist with scheduling vehicle service appointments and coordinating maintenance timelines.

  • Greet customers and County department representatives in a professional and courteous manner.

  • Accurately document customer concerns and repair requests using fleet management software.

  • Support dispatching of repairs to technicians and outside vendors based on workload and priority.

  • Answer incoming calls and provide accurate information regarding vehicle status and service needs.

  • Assist in reviewing and preparing repair estimates; communicate expected costs to obtain approval from County Departments.

  • Track vehicle repairs and proactively communicate progress, delays, and completion status to customers.

  • Maintain excellent customer satisfaction through consistent communication and follow-through.
  Quality Assurance, Inspection & Vehicle Movement
  • Assist in conducting quality assurance and performance inspections on repaired and upfitted vehicles to ensure installations meet or exceed Fleet standards and specifications.

  • Shuttle vehicles to and from locations for maintenance scheduling, repairs, and quality control inspections.

  • Verify completed repairs align with work orders prior to release to customer departments.
  Shop Organization & Operational Support
  • Help maintain a clean, organized, and safe shop environment.

  • Support coordination between service staff, parts personnel, and vendors to ensure workflow efficiency.
  Administrative & Compliance Responsibilities
  • Follow all County safety policies and procedures.

  • Maintain accurate documentation within fleet management systems.

  • Perform additional tasks assigned by management to support Fleet Services operations.
  
  
  Harris County is an Equal Opportunity Employer
  https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
  If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net .
  
  This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
  Education:
  • High school diploma or GED equivalent from an accredited educational institution.
  Experience:
  • At least one (1) year of customer service experience with a positive and flexible attitude

  • At least three (3) years' experience in automotive repair

  • At least three (3) years' experience in body shop and collision estimating
  Knowledge, Skills & Abilities:
  • Valid driver’s license with a clean driving record.

  • Must possess or be willing to acquire a personal set of tools commonly used in automotive repair work.

  • Must have the ability to work well with others in a diverse and high volume environment.

  • Must have excellent verbal and written communication skills.

  • Must possess strong organizational skills.

  • Must move with a purpose in a high volume environment.

  • Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments

  • Must maintain a professional appearance and manner. Must maintain a clean work space.

  • Ability to lift up to 50 pounds.

  • Subject to kneeling, crouching, handling, walking, sitting, and reaching are needed to perform the essential functions.
  
  NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications .
  • ASE certifications

  • Experience in the Automotive Industry (Dealership/Fleet)
  Hours:
  • Forty (40) hours per week.

  • Onsite position

  • Monday - Friday
  
  
  Work Environment:
  • May be exposed to dust, dirt, fumes, etc.

  • May be asked to work outdoors in elements such as hot, cold, and rain.

  • May be asked to work at different shop locations based on Fleet Workload
  
  
  Physical Demands:
  • Some duties would require the ability to lift up to 50 pounds and bending & standing for periods at a time.

  • May be asked to work at different shop locations based on Fleet Workload

  • Travel to other Fleet locations within Harris County may be required.
  
  
  
  Employment may be contingent on passing a drug screen and meeting other standards.
  
  Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

• About the company

  Office of Commissioner Tom S. Ramsey, P.E.

Notice