• Job Description

  Req#: 577422

  Job Title

  Service Technical Writer

  Job Description

  Minimum required Education:
  Bachelor's Degree in Business Administration, Engineering OR Vocational Education or equivalent.
  
  Minimum required Experience:
  No prior experience required with Bachelor's Degree OR minimum 4 years of experience with Vocational Education in areas such as Technical Writing or equivalent.
  
  Minimum required Certification:
  N/A
  
  Job title:
  Service Technical Writer

  Job Responsibilities:

  • Strong experience in Technical Writing
  • Good hold of English Grammar and possess effective communication skills
  • Practical experience in any content management system
  • Basic knowledge of XML and tools like XMetal, Oxygen

  • Collaborates closely with subject matter specialists to comprehensively define project deliverables, leveraging in-depth analysis of technical data to strategize the most effective approach for technical writing, working under general supervision.
  • Identifies key insights and patterns from complex and sometimes conflicting technical data, applying theoretical knowledge and practical experience to devise innovative solutions for unique challenges.
  • Contributes to the drafting of improvement initiatives within established frameworks, introducing new process activities to enhance efficiency and effectiveness within the team or department.
  • Produces crafted technical documentation of the highest caliber, ensuring accuracy, coherence, and strict adherence to organizational standards and industry best practices.
  • Conducts comprehensive reviews and evaluations of technical documents, scrutinizing for consistency, completeness, and alignment with established guidelines and protocols.
  • Implements feedback and incorporates revisions into documentation processes, continuously refining content to optimize clarity, usability, and overall quality.
  • Provides expert support and guidance to cross-functional teams, leveraging technical writing proficiency to facilitate collaboration and streamline project workflows.
  • Troubleshoots and swiftly resolves any documentation-related issues or discrepancies, ensuring minimal disruption to project timelines and deliverables.
  • Maintains documentation repositories and robust version control systems, ensuring the accessibility, integrity, and systematic organization of critical documents and resources.
  
  Minimum required Education:
  Bachelor's Degree in Business Administration, Engineering OR Vocational Education or equivalent.
  
  Minimum required Experience:
  3-5 years experience required with Bachelor's Degree OR minimum 4 years of experience with Vocational Education in areas such as Technical Writing or equivalent.
  
  Minimum required Certification:
  N/A
  
  Preferred Education:
  N/A
  
  Preferred Experience:
  Technical Writing
  
  Preferred Certification:
  N/A
  
  Preferred Skills:
  • Regulatory Requirements
  • Quality Assurance (QA)
  • Technical Writing
  • Editing Techniques
  • Content Management Systems (CMS)
  • Text Extraction & Localization Tools
  • Markup Languages
  • Data Analysis & Interpretation
  • Continuous Improvement
  • Root Cause Analysis (RCA)
  • Feasibility Analysis
  • Report Writing
  • Microsoft Office
  • Documentation & Reporting

  
  How we work together
  We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
  Onsite roles require full-time presence in the company’s facilities.
  Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
  Indicate if this role is an office/field/onsite role.
  

  About Philips
  We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

  #LI-Philin

• About the company

  Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.

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