Finance of America
Single Point of Contact - Customer Service
This job is now closed
Job Description
- Req#: SPOC0006546
Employer Industry: Financial Services specializing in Reverse Mortgages
Why consider this job opportunity:
- Salary up to $70,000
- Competitive benefits package including health, dental, vision, life insurance, and 401(k) with employer match
- Opportunity for career advancement and growth within a dynamic and evolving company
- Work in a supportive environment focused on customer satisfaction and relationship building
- Chance to make a meaningful impact on customers' financial futures
What to Expect (Job Responsibilities):
- Serve as the dedicated Single Point of Contact for customers, ensuring consistent communication and support
- Investigate and resolve complex customer issues by analyzing account history and vendor data
- Proactively conduct outbound calls to obtain necessary documentation and prevent account defaults
- Monitor customer activity to ensure compliance with loan agreements and enhance satisfaction
- Contribute to process improvements aimed at enhancing customer experience and operational efficiency
What is Required (Qualifications):
- Minimum 5 years of experience in customer service
- Strong problem-solving and analytical abilities to address complex customer concerns
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent written and verbal communication skills to simplify complex issues for diverse audiences
- Ability to take initiative and work autonomously while driving projects to completion
How to Stand Out (Preferred Qualifications):
- Experience in the financial services industry, particularly in mortgage or loan servicing
- Familiarity with risk analysis and compliance standards
#FinancialServices #CustomerExperience #CareerGrowth #CompetitiveBenefits #ProblemSolving
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Finance of America Companies provides a diverse selection of lending products and services that meet customers’ financial needs throughout each phase of their lives. From home loans and reverse mortgages, to commercial real estate loans, to student loa...
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