• Job Description

  Req#: F0029-0000025714?language=en&page=1093&sort=publicationDateDesc

  Job summary

  To deliver a high quality, strengths-based approach to statutory social care service, ensuring that adults and their families and carers

  • Are able to seek strengths-based solutions, assess, manage and review their own needs and risks, maximise their own independence and self-direct their responses to deliver agreed outcomes
  • Can access personalised care and support to meet their assessed needs and maintain themselves in the community
  • Are protected and safeguarded.

  Main duties of the job

  Ensure that people are fully involved and empowered throughout their contact with the service.

  Ensure that the person is fully understood in order that the most appropriate tailored solutions can be offered.

  Identify and address any system barriers which prevent the people from experiencing the most efficient and effective journey through the service.

  Ensure that people are empowered, connected, independent and have an improved sense of well-being through the provision of outcome focused support

  Meet with people regularly to discuss their experiences of the service to drive further improvement.

  About us

  A competitive salary based on your skills, experience and talent

  Hybrid and flexible working options

  An excellent local authority benefits pension scheme

  Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

  Details

  Date posted

  26 January 2026

  Pay scheme

  Other

  Salary

  £39,152 to £41,771 a year £39,152 - £41,771

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  F0029-0000025714

  Job locations

  Civic Centre

  Glebe Street

  Stoke

  Staffordshire

  ST4 1HH

  
  

  Job description

  Job responsibilities

  Performance

  1. Work to the teams operating purpose and principles to help individuals live the best lives they can, whilst working within the relevant processes, policies and procedures.
  2. Fulfil the full range of the services statutory responsibilities with regard to individuals and carers who present with a need for care and support.
  3. Assist with the allocation of referrals to the appropriate team member based on complexity of need, skills set required and worker capacity; escalate to senior social worker/team manager for action if capacity is not available as required.
  4. Ensure that individuals are protected from abuse and neglect by undertaking investigations into Adult Safeguarding enquiries and completing written and verbal reports outlining findings/ conclusions.
  5. Where identified as the lead worker, be responsible for ensuring that the service meets what matters to each citizen.
  6. Undertake work with individuals in situations of high risk or complexity, utilising a range of evidence based social work models and approaches.
  7. Always seek to optimise the participation of citizens in the assessment and, planning of support utilising the Mental Capacity Act where appropriate to support and underpin decision-making.
  8. Help to develop the strengths and assets of individuals and their networks.
  9. Act to effectively prevent, reduce or delay the need for care and support prior to longer term support services being put in place.
  10. Ensure that the individual and/or their representative is fully aware of the financial implications of their care and support arrangements, arranging timely Financial Assessments and inputting service package details onto Care First.
  11. Maintain electronic and professional records to demonstrate professional accountability and support performance reporting.
  12. Provide guidance and support to unqualified colleagues, as required and within the remit of your role and experience.

  Resource Management

  1. Utilise the full range of council processes, policies and procedures that relate to the effective, safe and accountable operation of the business.
  2. Contribute to the use of data to ensure that team resources are used effectively and efficiently.
  3. Utilise evidence relating to personal and team performance to identify and address areas for development.

  Communications

  1. Obtain feedback from citizens on the effectiveness and quality of our service.
  2. Contribute to the development of local networks and community resources by developing and maintaining effective partnerships with a range of professional, Third sector and citizen partners.
  3. Contribute to the development of local networks and community resources by identifying resource gaps and seeking opportunities to address these.
  4. Ensure specialist functions are pulled where appropriate to add value to the individual.
  5. Contribute to the provision of information and advice to optimise individuals choice and control.
  6. Contribute to the effective management of patient flow across the local Health and Social Care Economy by ensuring that individuals are tracked through and supported out of hospital settings in a proactive and timely manner; help to ensure that records showing patient status are kept up to date and accurate.

  Culture

  1. Demonstrate confident and critical application of professional ethics to decision making, using a legal and human rights framework, and support others to do so.
  2. Model the social work role, promote social work and decision-making within and outside the organisation.
  3. Use critical reflective skills in practice and supervision settings to enhance your own practice.
  4. Promote positive approaches to diversity and identity in your area of responsibility, providing guidance and challenge as required.
  5. Model and contribute to the development of best practice in use of power and authority within your sphere of influence. Provide challenge in situations where power is used inappropriately.
  6. Model best practice, provide or seek out expert professional social work/legal advice, applying human and civil rights in complex situations where there are competing issues. Contribute to policy and practice developments to support service improvement.
  7. Model and demonstrate professionalism, ensure professional social work standards are maintained throughout your area of responsibility.
  8. Contribute to a work environment which promotes health, safety and wellbeing of self and others.
  9. Establish a network of internal and external colleagues from whom to seek advice and support.
  10. Be able to meet the requirements of the professional regulator.
  11. Maintain awareness of own professional limitations, knowledge gaps and conflicts of interest, actively seeking to address issues for self and others; escalate issues and concerns to the relevant manager where action is required beyond the remit/level of the Social Worker role.
  12. Any other duties appropriate to the post

  Job description

  Job responsibilities

  Performance

  1. Work to the teams operating purpose and principles to help individuals live the best lives they can, whilst working within the relevant processes, policies and procedures.
  2. Fulfil the full range of the services statutory responsibilities with regard to individuals and carers who present with a need for care and support.
  3. Assist with the allocation of referrals to the appropriate team member based on complexity of need, skills set required and worker capacity; escalate to senior social worker/team manager for action if capacity is not available as required.
  4. Ensure that individuals are protected from abuse and neglect by undertaking investigations into Adult Safeguarding enquiries and completing written and verbal reports outlining findings/ conclusions.
  5. Where identified as the lead worker, be responsible for ensuring that the service meets what matters to each citizen.
  6. Undertake work with individuals in situations of high risk or complexity, utilising a range of evidence based social work models and approaches.
  7. Always seek to optimise the participation of citizens in the assessment and, planning of support utilising the Mental Capacity Act where appropriate to support and underpin decision-making.
  8. Help to develop the strengths and assets of individuals and their networks.
  9. Act to effectively prevent, reduce or delay the need for care and support prior to longer term support services being put in place.
  10. Ensure that the individual and/or their representative is fully aware of the financial implications of their care and support arrangements, arranging timely Financial Assessments and inputting service package details onto Care First.
  11. Maintain electronic and professional records to demonstrate professional accountability and support performance reporting.
  12. Provide guidance and support to unqualified colleagues, as required and within the remit of your role and experience.

  Resource Management

  1. Utilise the full range of council processes, policies and procedures that relate to the effective, safe and accountable operation of the business.
  2. Contribute to the use of data to ensure that team resources are used effectively and efficiently.
  3. Utilise evidence relating to personal and team performance to identify and address areas for development.

  Communications

  1. Obtain feedback from citizens on the effectiveness and quality of our service.
  2. Contribute to the development of local networks and community resources by developing and maintaining effective partnerships with a range of professional, Third sector and citizen partners.
  3. Contribute to the development of local networks and community resources by identifying resource gaps and seeking opportunities to address these.
  4. Ensure specialist functions are pulled where appropriate to add value to the individual.
  5. Contribute to the provision of information and advice to optimise individuals choice and control.
  6. Contribute to the effective management of patient flow across the local Health and Social Care Economy by ensuring that individuals are tracked through and supported out of hospital settings in a proactive and timely manner; help to ensure that records showing patient status are kept up to date and accurate.

  Culture

  1. Demonstrate confident and critical application of professional ethics to decision making, using a legal and human rights framework, and support others to do so.
  2. Model the social work role, promote social work and decision-making within and outside the organisation.
  3. Use critical reflective skills in practice and supervision settings to enhance your own practice.
  4. Promote positive approaches to diversity and identity in your area of responsibility, providing guidance and challenge as required.
  5. Model and contribute to the development of best practice in use of power and authority within your sphere of influence. Provide challenge in situations where power is used inappropriately.
  6. Model best practice, provide or seek out expert professional social work/legal advice, applying human and civil rights in complex situations where there are competing issues. Contribute to policy and practice developments to support service improvement.
  7. Model and demonstrate professionalism, ensure professional social work standards are maintained throughout your area of responsibility.
  8. Contribute to a work environment which promotes health, safety and wellbeing of self and others.
  9. Establish a network of internal and external colleagues from whom to seek advice and support.
  10. Be able to meet the requirements of the professional regulator.
  11. Maintain awareness of own professional limitations, knowledge gaps and conflicts of interest, actively seeking to address issues for self and others; escalate issues and concerns to the relevant manager where action is required beyond the remit/level of the Social Worker role.
  12. Any other duties appropriate to the post

  Person Specification

  Qualifications

  Essential

  • Have a recognised Social Work Qualification
  • Be registered or in the process of registering with the HCPC
  • Practice in accordance with HCPC standards at all times

  Knowledge, Skills and Abilities

  Essential

  • Demonstrate a high level of organisational skills; has Order as a strength being able to organise and plan activity with the team and coordinate complex actions
  • Demonstrate excellent Judgement; be able to make the right decisions quickly and easily even when faced with pressurised situations
  • Demonstrate effective skills in Persuasion; is able to bring others round to a new way of thinking as a way of helping them to change. Is confident in positively challenging colleagues and agencies in order to achieve the best outcome for citizens.
  • Possess excellent verbal, written communication and analytical skills
  • Have excellent skills in relevant IT systems e.g. Outlook,
  • electronic records systems
  • Be able to cover the whole geographic area of the city either by possession of a current and valid driving licence or by access to public or other transport
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English
  • Have a detailed understanding of key legislation and Guidance underpinning work with adults
  • Have a detailed understanding of Adults Safeguarding Principles and best practice
  • Have a detailed understanding of relevant council policies and
  • procedures
  • Have a good understanding of common Health conditions and
  • how these can affect the delivery of care.
  • Have a detailed working knowledge of Health and Social Care
  • systems
  • Have a sound knowledge of evidence based social work models, approaches and interventions
  • Demonstrate knowledge of Systems thinking and continuous improvement methodology

  Experience

  Essential

  • Be able to build Rapport with key partners to optimise citizen
  • outcomes; can build relationships with others easily and
  • demonstrates emotional intelligence in dealings with others,
  • within the team and with external partners
  • Be able to provide professional support and guidance to
  • colleagues within the remit of the role; demonstrate Enabling
  • as a strength; be able to create conditions for people to grow
  • and develop for themselves.
  • Have Leadership as a strength act as a role model, and
  • show confidence, conviction and commitment in delivering the
  • purpose of the team
  • Be able to demonstrate a commitment to continuous
  • improvement; constantly looking for better ways of doing
  • things. Has a proactive can-do attitude and willingness to
  • contribute to ideas and suggestions
  • Have a willingness to take Personal Responsibility, taking
  • ownership for decisions and being accountable for what has
  • been promised
  • Have a commitment to Service; be comfortable in looking for
  • ways to help others to solve their problems and getting their
  • hands dirty to model what needs to be done.
  • Demonstrate a strong Moral Compass in the confident
  • application of professional ethics to practice
  • Have the ability to Critically Reflect; be willing and able to
  • reflect on own/team performance and act to improve
  • personal and professional effectiveness
  • Demonstrate Persistence: be willing to keep going to try and
  • help people even when this gets difficult. Will try different
  • approaches to resolve issues with and for citizens.
  • Demonstrate strong Resilience and be able to take setbacks
  • in their stride, showing that they can recover quickly and carry
  • on in getting things done.

  Person Specification

  Qualifications

  Essential

  • Have a recognised Social Work Qualification
  • Be registered or in the process of registering with the HCPC
  • Practice in accordance with HCPC standards at all times

  Knowledge, Skills and Abilities

  Essential

  • Demonstrate a high level of organisational skills; has Order as a strength being able to organise and plan activity with the team and coordinate complex actions
  • Demonstrate excellent Judgement; be able to make the right decisions quickly and easily even when faced with pressurised situations
  • Demonstrate effective skills in Persuasion; is able to bring others round to a new way of thinking as a way of helping them to change. Is confident in positively challenging colleagues and agencies in order to achieve the best outcome for citizens.
  • Possess excellent verbal, written communication and analytical skills
  • Have excellent skills in relevant IT systems e.g. Outlook,
  • electronic records systems
  • Be able to cover the whole geographic area of the city either by possession of a current and valid driving licence or by access to public or other transport
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English
  • Have a detailed understanding of key legislation and Guidance underpinning work with adults
  • Have a detailed understanding of Adults Safeguarding Principles and best practice
  • Have a detailed understanding of relevant council policies and
  • procedures
  • Have a good understanding of common Health conditions and
  • how these can affect the delivery of care.
  • Have a detailed working knowledge of Health and Social Care
  • systems
  • Have a sound knowledge of evidence based social work models, approaches and interventions
  • Demonstrate knowledge of Systems thinking and continuous improvement methodology

  Experience

  Essential

  • Be able to build Rapport with key partners to optimise citizen
  • outcomes; can build relationships with others easily and
  • demonstrates emotional intelligence in dealings with others,
  • within the team and with external partners
  • Be able to provide professional support and guidance to
  • colleagues within the remit of the role; demonstrate Enabling
  • as a strength; be able to create conditions for people to grow
  • and develop for themselves.
  • Have Leadership as a strength act as a role model, and
  • show confidence, conviction and commitment in delivering the
  • purpose of the team
  • Be able to demonstrate a commitment to continuous
  • improvement; constantly looking for better ways of doing
  • things. Has a proactive can-do attitude and willingness to
  • contribute to ideas and suggestions
  • Have a willingness to take Personal Responsibility, taking
  • ownership for decisions and being accountable for what has
  • been promised
  • Have a commitment to Service; be comfortable in looking for
  • ways to help others to solve their problems and getting their
  • hands dirty to model what needs to be done.
  • Demonstrate a strong Moral Compass in the confident
  • application of professional ethics to practice
  • Have the ability to Critically Reflect; be willing and able to
  • reflect on own/team performance and act to improve
  • personal and professional effectiveness
  • Demonstrate Persistence: be willing to keep going to try and
  • help people even when this gets difficult. Will try different
  • approaches to resolve issues with and for citizens.
  • Demonstrate strong Resilience and be able to take setbacks
  • in their stride, showing that they can recover quickly and carry
  • on in getting things done.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Stoke-on-Trent City Council

  Address

  Civic Centre

  Glebe Street

  Stoke

  Staffordshire

  ST4 1HH

  
  

  Employer's website

  https://www.stoke.gov.uk/jobs (Opens in a new tab)

  Employer details

  Employer name

  Stoke-on-Trent City Council

  Address

  Civic Centre

  Glebe Street

  Stoke

  Staffordshire

  ST4 1HH

  
  

  Employer's website

  https://www.stoke.gov.uk/jobs (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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