• Job Description

  Req#: R0082407

  Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.
  
  All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

  
  If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
  

  
  Closing Date:

  03/31/2026

  
  Type of Position:

  Instructional Development

  
  Job Type:

  Regular

  
  Work Shift:

  Sponsorship Available:

  No

  
  Institution Name:

  University of Arkansas for Medical Sciences

  
  The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
  

  UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

  Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

  The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

  Persons must have proof of legal authority to work in the United States on the first day of employment.

  All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
  

  For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

  
  Department:

  ICE | CORE PA Ed & QA

  
  Department's Website:

  
  Summary of Job Duties:

  Staff Educator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. In addition to planning and leading patient access training initiatives, this individual’s responsibilities also include the development and delivery of multi-media training materials and curricula monitoring quality and performance metrics, keeping the Quality Assurance and Access Leadership apprised of results, and using data to identify and develop targeted opportunities for staff development for the individual, departmental, and organizational-wide presentation while maintaining the training calendar and database.
  
  This position will require some travel and the ability to drive for UAMS.

  
  Qualifications:

  Minimum Qualifications:

  • Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field

  • Plus 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.

  ~ Or ~

  • Equivalent combination of education and experience

  Preferred Qualifications:

  • Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system

  • Two (2) years of experience with medical terminology, Epic systems, or Patient Access training

  Licenses, certificates, or registration:

  • CHAA or CHAM certification.

  Special knowledge, abilities and skills:

  • Formal classroom teaching experience

  • Proven success in developing curricula and training resources

  • Knowledge of regulatory policies and procedures concerning billing and collections

  • Quality Review experience

  • Excellent oral and written communication skills deadlines

  • Highly developed critical thinking, problem-solving, and decision-making skills

  • Demonstrated aptitude for quantitative analysis and attention to detail

  • Ability to simplify and communicate concepts to a variety of individuals

  • Ability to account for individual needs/learning styles when educating staff

  • Ability to engage and motivate staff members at all levels

  • Ability to develop curriculum, instructor guides, and training materials

  
  Additional Information:

  Job Requirements:

  • Proactively anticipates, mitigates, and/or resolves workflow issues.
  • Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers.
  • Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
  • Reviews, monitors, and documents staff performance by assessing competencies through quality audits
  • Regularly review pre-registration and registrations for completion and accuracy.
  • Documents performance deficiencies and makes training recommendations based on audit results
  • Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action.
  • Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services.
  • Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems.
  • Perform other duties as needed.

  PHYSICAL REQUIREMENTS

  Stand: Frequently

  Sit: Frequently

  Walk: Occasionally

  Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

  Lift and carry weight: 25 lbs

  Push and pull weight: 25 lbs

  Use hands to touch, handle or feel: Frequently

  Talk: Continuously

  Hear: Continuously

  Taste or smell: Occasionally

  Read, concentrate, think analytically: Continuously

  Physical Environment: Inside Medical Facility Environment

  Noise Level : Moderate

  Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

  
  Salary Information:

  Commensurate with education and experience

  
  Required Documents to Apply:

  Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

  
  Optional Documents:

  Proof of Veteran Status

  
  Special Instructions to Applicants:

  
  Recruitment Contact Information:

  Please contact askrecruitment@uams.edu for any recruiting related questions.

  
  All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

  Please do not send to listed recruitment contact.

  
  Pre-employment Screening Requirements:

  Annual TB Screening, Criminal Background Check

  
  This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

  
  Constant Physical Activity:

  Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

  
  Frequent Physical Activity:

  Grasping, Reaching, Standing, Walking

  
  Occasional Physical Activity:

  Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

  
  Benefits Eligible:

  Yes

• About the company

  The University of Arkansas is a public land-grant, research university in Fayetteville, Arkansas.

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