• Job Description

  Req#: 8b50a8b5-6913-4877-bb9e-20b0d4bf8745
  Staff UX Researcher
  
  Department: UI/UX
  
  Employment Type: Full Time
  
  Location: US
  
  Compensation: $148,000 - $201,000 / year
  
  Description
  
  Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world's most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm's track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology.
  
  We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.
  
  Opportunity for impact
  
  Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation.
  
  About the role
  
  Studio@Newfire is the embedded UX practice of Newfire Global Partners. We partner with healthcare technology organizations - payers, providers, virtual care companies, and health-tech startups - to design software that genuinely works for the clinicians, care coordinators, and administrative staff who use it every day.
  
  Research is the foundation of everything we do. It's not a phase that happens at the start of a project - it's a continuous practice that keeps the team honest about whether we're solving the right problems for the right people.
  
  As our Staff UX Researcher, you'll be the most senior research voice on a team. You won't just execute studies - you'll shape the research agenda, determine what the team doesn't yet know and why it matters, and design programs that translate user insight into product and business direction. You'll influence how designers and product managers think about users, and you'll build the frameworks and practices that make our research function scalable across clients and engagements.
  
  This is a role for someone who generates direction, not just output - someone who can walk into a room of product and engineering leaders, earn their trust, and change how they make decisions.
  
  Role & responsibilities
  
  Research Leadership
  
  • Design and lead multi-phase, mixed-methods research programs - from early generative discovery through evaluative testing - calibrated to what each project and client actually needs to learn
  • Select and defend method choices: know when a survey is the right answer and when it's a crutch, when you need fieldwork and when a remote interview will do
  • Synthesize across studies to identify patterns that aren't visible at the individual-study level - connecting dots across users, workflows, and time
  • Identify the questions the team hasn't thought to ask yet, and make the case for why they matter
  
  Research Craft
  
  • Lead journey mapping, service blueprinting, mental modeling, and other systems-level research artifacts that help product and engineering teams see the full picture
  • Integrate qualitative findings with quantitative and behavioral data - knowing how to combine the two to tell a more complete story
  • Build and maintain a living research repository that makes past insights findable, reusable, and genuinely used
  • Apply AI-powered tools to accelerate synthesis, recruitment, and documentation - thoughtfully and with appropriate skepticism
  
  Influence & Advocacy
  
  • Serve as the primary user advocate in product planning, roadmap conversations, and design critiques - not as a gatekeeper, but as someone who helps the team hold complexity
  • Partner with designers to translate research findings into design direction, and with PMs to translate them into prioritization rationale
  • Present findings to client leadership in ways that shift perspective - not just reports, but stories that change how decisions get made
  
  Practice Development
  
  • Coach designers and junior researchers on research methods, synthesis techniques, and how to have productive conversations with users
  • Develop frameworks, templates, and norms that improve how the whole team conducts and communicates research
  • Champion a culture of curiosity and evidence across client organizations - helping PMs and engineers become more research-literate, not just research-dependent
  
  
  You're a Perfect Match If You Have:
  
  Experience
  
  • 6+ years of professional UX research experience with a strong track record of leading initiatives that measurably influenced product strategy or business direction
  • Deep expertise across a broad research toolkit - generative and evaluative, qualitative and quantitative - with the judgment to know when to use each
  • Experience designing multi-phase research programs, not just individual studies
  • Background in healthcare, regulated industries, or complex enterprise software strongly preferred; direct experience with clinical workflows, payer systems, or care delivery a significant plus
  • Experience conducting research with users who are navigating high-stakes, high-complexity systems (healthcare, financial services, government services, etc.)
  • Comfortable in embedded, long-term client engagements - building relationships with product and engineering partners alongside design colleagues
  • Comfortable also leading consulting-style engagements - building and managing relationships with client stakeholders and leading small teams of other UX professionals
  
  Skills & Capabilities
  
  • Systems thinker who can design research that captures how a workflow actually functions - not just how it's supposed to
  • Strong storyteller who can translate nuanced findings into clear, compelling narratives for non-researcher audiences including executive stakeholders
  • Able to work across the research-to-design handoff fluidly - not just delivering a report, but staying engaged through how insights get applied
  • Familiar with research operations: participant recruitment, consent processes, repository management, and the operational realities of running research at scale
  • Experienced with research tools across the full stack (e.g., Dovetail, UserZoom, Optimal Workshop, Figma for collaborative synthesis, etc.)
  
  Personal Qualities
  
  • Driven to understand how healthcare systems actually work - and motivated by the stakes involved for the people using them
  • Proactive: identifies the research gap before anyone else names it, and brings a plan alongside the observation
  • Influential without being positional - earns trust through rigor and communication, not hierarchy
  • Comfortable operating without a fully defined roadmap; brings structure to ambiguity rather than waiting for it to resolve
  
  
  The Offer
  
  Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market driven, with a salary of $148,000 - $201,000. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees.
  
  Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
  
  Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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