• Job Description

  Req#: 53763
  
  
  
  
  
  
  
  This announcement is open to the public.
  These positions can be based out of any of the following locations:
  Athens
  Columbus
  Douglas (Coffee County)
  Macon
  South Metro
  Tax Examiner 1
  Why join the team?
  At the Georgia Department of Revenue, we are working to continuously provide the best customer service in the state. To get there we need exceptionally talented people like you. If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine!
  What will you do?
  
  As a Tax Examiner 1, you will work in a fast-paced customer service office environment addressing taxpayers’ issues verbally and utilizing customary written correspondences to expedite resolution. The environment is set on meeting daily production standards that range depending on tax type and complexity. Daily tasks will require work in Georgia Department of Revenue Integrated Tax System (ITS). Also, daily tasks will require use of an automated call distribution system (InContact).
  What do we offer?
  • An environment of encouragement and growth.
  • Hybrid work schedule, after training
  • A chance to make a difference by being a part of a driven and dynamic organization
  • Competitive compensation, paid leave, comprehensive benefits package
  Which qualifications are required?
  Associate's degree in accounting , bookkeeping or related area from an accredited college or university
  OR
  One year of related experience.
  Core Duties:
  · Determines and verifies taxpayer's registration and filing compliance for all tax types, ensuring compliance with all applicable tax laws . Enters all notes into ITS following the established format and timeline designated by management
  · Maintains the level of skills and job knowledge necessary to make and process valid penalty waivers . Creates and completes penalty waiver case, attaches PW requests/documents to case as appropriate , and adheres to Compliance Division Orders regarding Penalty & Interest Waivers.
  · Promptly responds to taxpayer inquiries (phone calls/emails/other correspondence) within 24-48 hours by providing the necessary information to office personnel or external customers in a timely manner . Follow up with a return call to ensure the issue is resolved . Maintains a professional and courteous demeanor with all customers in an effort to meet the Department’s mission of customer service excellence.
  · Customer Service:
  o Assist taxpayers with GTC account creation, navigation, and with filing returns/making payments through GTC and/or in-person/by paper.
  o Research regulations for various tax types, guide the taxpayer through the necessary regulation, and educate the taxpayer.
  o Effectively present information in a clear and concise manner orally and in writing to ensure the taxpayers understands.
  o Honor all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
  The Essentials – In addition to meeting the minimum entry qualifications, applicants must possess the following criteria to receive consideration:
  · Teamwork and Cooperation : Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
  · Judgment and Decision Making : Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties
  · Accountability : Demonstrated ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
  · Customer Service : (in person and by phone) Demonstrated ability to appropriately address internal & external customer issues while respecting business needs Good verbal and written communication skills
  · Results Orientation : Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution.
  · Communication Skills: Ability to communicate clearly, effectively and accurately to convey and ensure the message is understood (telephone, face to face).
  The Preferred – Candidates possessing one or a combination of the following criteria may receive primary consideration:
  · Ability to read and interpret laws, policies, rules, and regulations pertaining to alcoholic beverages and tobacco products and related enforcement/compliance activities
  · Two-year customer service experience
  · Experience working with DOR Integrated Tax System
  · Accounting or bookkeeping experience
  · The ability to research and make work adjustments based on changing regulations
  This is a hybrid position. The Tax Examiner 1 position will operate out of the assigned office and have the ability to telework. Department of Revenue also conducts an MVR Check, a criminal background check and State of Georgia tax records check is conducted on all new hires. You are required to have filed a State of Georgia tax return for the past five years.
  Position Status & Pay Grade : Unclassified - F
  Expected Hiring Salary: $38,200
  Location: Listed Above
  State Personnel Board Rules for current State Employees
  478-1-.12 Salary
  478-1-.15 Changes to Employment Status
  Important:
  All selected applicants for Department of Revenue positions are subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on your Team Georgia Careers Profile will be verified.
  
  If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at dor-fmla@dor.ga.gov.
  Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.
  Equal Opportunity Employer:
  The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, disability, genetic information, political affiliation, protected uniformed service, or other legally protected category. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.
  Associate degree in accounting or a related area from an accredited college or university; or One (1) year of job-related experience.
  Additional Information
  • Agency Logo:
  • Requisition ID: FIN04LU
  • Number of Openings: 3
  • Advertised Salary: $38,200
  • Shift: Day Job
  • Posting End Date: Jun 18, 2024
  
  
  
  
  
  
  
  
  

• About the company

  Georgia is a state in the Southeastern region of the United States, bordered to the north by Tennessee and North Carolina, whose terrain spans coastal beaches, farmland and mountains. Capital city Atlanta is home of the Georgia Aquarium and the Martin Luther King Jr. National Historic Site, dedicated to the African-American leader’s life and times.

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