• Job Description

  Req#: 5301865
  Salary: $3,477.00 - $4,632.00 Monthly
  Location : Yakima County - Yakima, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-068
  Department: Dept. of Revenue
  Division: Compliance
  Opening Date: 04/09/2026
  Closing Date: 4/22/2026 11:59 PM Pacific
  
  Description
  The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill multiple vacant Tax Information Specialist 1 (TIS1) positions in Yakima, WA.The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements.
  
  ¿Hablas, lees y escribes español con fluidez? (Are you fluent in reading, writing, and speaking Spanish?) It is preferred that this position interacts with Spanish-speaking claimants in writing and over the phone. Your ability to read, write, and speak Spanish will earn you an additional 5% assignment pay!
  The hiring manager may start screening applicants as early as April 16, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
  
  Revenueis a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for
  
  Visit these links to watch our to find out more about our agency and see what our employees say about why Revenue is a great place to work.
  The official duty station for this position is Yakima, WA. When business needs allow, we do allow employees to work from home, with prior supervisor approval. Full details of schedule options will be discussed during interviews.
  
  We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
  Duties
  We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting.
  Some additional functions of the job include:
  
  • Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications.
  • Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
  • Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
  • Filing legal documents with courts.
  
  
  A successful candidate will:
  
  • Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.
  • Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.
  • Identify a customer's issue, and quickly be able to find a logical way to assist the customer.
  
  Qualifications
  The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Written Communication, Verbal Communication, Research, Analysis, and Problem Solving, Interpersonal Skills, Planning and Organization, Technology and Applications, and Fiscal Accountability. The ideal candidate will possess a combination of knowledge, skills, and abilities below:
  Written communication
  
  • Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition.
  • Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader.
  • Recognizes when language requires adjustment to achieve understanding by differing readers and easily rewords messages accordingly.
  • Fluent in reading, speaking, writing and understanding Spanish.
  
  Verbal Communication
  
  • Interacts with and reads the audience, recognizes problems, and adjusts the language, tone, pace, volume, etc. as necessary to ensure audience understanding.
  • Explains or presents information in a clear, concise, logical manner that achieves understanding of the intended message.
  • Asks questions to confirm understanding of the customer when assisting them in person or over the phone.
  
  Research, Analysis, and Problem Solving
  
  • Thinks through all facets of an issue and demonstrates attention to detail.
  • Analyzes complex business activities by interpreting and applying rules, laws, and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered.
  • Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions.
  
  Interpersonal Skills
  
  • Calmly listens, assesses, and clarifies problems and responds effectively with options to customers who may be angry, confused, upset or uncooperative.
  • Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information among team members.
  • Maintains confidentiality and demonstrates ethical behavior.
  
  Planning and Organization
  
  • Organizes and prioritizes work, devoting adequate time and attention to individual tasks.
  • Remains focused on tasks, working efficiently, and handling interruptions appropriately. Shows ability to respond to changing demands.
  
  Technology and Applications
  
  • Inputs and updates data. Create documents utilizing word processing, database, spreadsheet, electronic communications or other specialized software applications.
  
  Fiscal Accountability
  
  • Acts with care and attention to detail when handling cash, including checks and other forms of currency.
  • Consistently adheres to all internal control procedures designed to prevent and detect theft or misuse of funds.
  • Employs precision and attention to detail when entering or calculating fiscal data, recognizing when results of calculations look wrong and understanding how to correct errors.
  
  Preference may be granted to those who possess any of the following:
  
  • Otherwise qualified candidates with bilingual Spanish and English abilities in both written and verbal communications (DOR will conduct certification).
  • A Bachelor's degree in business or public administration, accounting, public finance, or a closely allied field, AND one year of professional experience in tax administration, tax auditing, or tax collection (additional qualifying experience may substitute, year for year, for education).
  • Three years as a Tax Service Representative.
  
  Please note that this position requires working 8:00 a.m. to 5:00 p.m., Monday through Friday.
  
  To be considered
  • Please complete your online profile in detail, because it will serve as your initial resume.
  • Please attach a letter of interest describing your specific competencies for this position.
  • Provide three professional references.
  
  This position functions within a fast-paced, complex environment in which interpersonal and self-management skills and communication are essential. Throughout our selection process, we will also be evaluating candidates for behavioral attributes and technical skills to succeed in this environment.
  * Note - Incomplete applications or applications received without these materials may be disqualified.
  
  To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.
  
  Questions ?
  
  Hello, my name is Lance and I will be assisting with this announcement. As a 19-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
  
  Please contact any part of the Staffing team at or give me a call (360) 704-5725.
  Supplemental Information
  ***To be considered for the position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws. ***
  The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
  Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
  
  The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
  
  If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
  01
  
  Are you willing to work Monday - Friday, 8:00 a.m. - 5:00 p.m.? Most of the time will be spent in office.
  • Yes
  • No
  
  02
  
  Explain a stressful and confrontational situation with a customer. Describe how you communicated with the customer and resolved the situation.
  03
  
  Describe your comfort level (beginner, intermediate, advanced) using Microsoft Office Suite, including specific programs and the functions you've used them for.
  04
  
  Are you fluent (read, write, and speak) in the Spanish language?
  • Yes
  • No
  
  05
  
  How did you hear about the Department of Revenue as a possible employer?
  • Family/Friends
  • State Employee
  • School Representative/Professor
  • Career Counselor
  • Job/Career Fair
  • Social Media Contact
  • Other
  
  06
  
  Please explain if you answered "other" to the questions above.
  07
  
  Incomplete applications or applications received without requested materials may be disqualified. Have you attached all requested documents?
  • Yes
  • No
  
  Required Question

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