• Job Description

  Req#: 125084
  Job Summary:
  
  We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention. The ideal candidate should possess excellent communication and convincing skills, be highly organized, and have a strong orientation toward product knowledge and documentation.
  
  Responsibilities:
  
  
  • Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
  • Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
  • Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
  • Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
  • Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
  • Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
  • Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
  • Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.
  
  
  Qualifications:
  
  
  • Previous experience as a tech onboarding specialist or in a similar role in a SaaS company is highly preferred.
  • Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
  • Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
  • Exceptional customer service mindset with a focus on providing an outstanding customer experience.
  • Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
  • Technical proficiency and a solid understanding of SaaS products and cloud-based technologies.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Proficient in using productivity tools, CRM software, and collaboration platforms.
  • Flexibility to work the US shift (7:30 pm to 4:30 am) to align with the needs of our US-based customers
  
  
  Why Adit?
  • We trust our people and offer completely remote opportunities.
  • Flexible work schedules for better work-life balance.
  • Group of 620+ Agile, Smart, and Dynamic IT Professionals.
  • Supportive and collaborative work environment.
  • 5 days working company (Monday - Friday). All weekends are Off!
  • Great working and learning environment
  • Company Sponsored Medical Insurance!
  
  Required Skills
  
  Tech OnBoarding SaaS

• About the company

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