Built In Austin
Technical Account Manager
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Job Description
- Req#: 7612610003
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity:
- Competitive salary package with comprehensive benefits
- Opportunity for career advancement and growth within the organization
- Flexible remote work options with occasional travel to the office
- Engaging workspace in South Austin with a supportive company culture
- Generous PTO plan and 16 paid holidays per year
- 401(k) with employer contribution and health, vision, and dental insurance
What to Expect (Job Responsibilities):
- Project manage enterprise onboarding and customer integrations, ensuring timely launches
- Collaborate with internal teams to translate customer goals into technical solutions
- Provide technical guidance and manage timelines, milestones, and migration goals
- Contribute to best practices development based on customer engagement learnings
- Act as an advocate for customers, driving improvements in their experience
What is Required (Qualifications):
- BA/BS/Undergraduate degree required
- Strong technical acumen with experience in enterprise IAM and SIEM solutions
- Proven ability to translate business goals into technical solutions
- Experience creating documentation of processes and playbooks
- Ability to work effectively across multiple concurrent projects with team members
How to Stand Out (Preferred Qualifications):
- 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role
- Familiarity with Software as a Service (SaaS) solutions
- Hands-on experience with programming/scripting languages and APIs
- Cybersecurity and Account Takeover (ATO) prevention experience
#Cybersecurity #TechnicalAccountManager #CareerOpportunity #RemoteWork #CustomerSuccess
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