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Job Description
- Req#: 49
Employer Industry: EdTech (Educational Technology)
Why consider this job opportunity:
- Salary range of CAD $68,000 - $72,250 per year
- Access to full benefits and 3 weeks of vacation
- Fully remote position, allowing flexibility in work location
- Opportunity for career advancement within a growing SaaS company
- Collaborative and supportive work culture focused on continuous learning and development
- Chance to make a significant impact on the educational experiences of STEM students
What to Expect (Job Responsibilities):
- Act as a technical advisor in customer engagements, showcasing the Möbius platform and understanding customer needs
- Manage a portfolio of House Accounts, ensuring account health, driving platform adoption, and managing renewals
- Troubleshoot and resolve a variety of technical issues as the first point of contact for users
- Guide and educate STEM instructors through the onboarding and implementation process
- Oversee the technical customer journey from contract signing to successful launch, including system setups and integrations
What is Required (Qualifications):
- Proven experience in EdTech with knowledge of LMS/EdTech platforms and LTI/API integrations
- Experience owning a portfolio of accounts and contributing to renewal outcomes
- Ability to diagnose and resolve complex technical and institutional issues
- Proven track record of managing multi-phase technical implementation and onboarding projects
- Strong communication skills, capable of translating technical concepts for diverse audiences
How to Stand Out (Preferred Qualifications):
- Experience partnering with Sales to lead technical discovery and build tailored product demos
- Ability to anticipate and address customer needs or adoption barriers proactively
- Proficiency in designing training plans and creating technical documentation and knowledge base content
- Strong problem-solving skills with a focus on customer satisfaction
- Passion for continuous learning and sharing knowledge with others
#EdTech #TechnicalAccountManager #RemoteWork #CareerGrowth #SaaS #CustomerSuccess
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DigitalEd is an online learning company with a simple and resonant purpose; to shape the world through digital learning. Our elearning platform, Möbius, is designed to effectively deliver mathematics-based STEM content.
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