Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
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Job Description
- Req#: ceb99d0d-7a6f-4da4-8248-13fcb8e1fdcf
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with potential upsides from pre-IPO equity packages
- Comprehensive health insurance coverage with 100% premium paid by the employer
- Unlimited Paid Time Off (PTO) policy for work-life balance
- Access to telemedicine services and health savings accounts for medical expenses
- Entrepreneurial culture promoting innovation and risk-taking
- Flexible work arrangements, including co-working space access and work-from-home stipends
What to Expect (Job Responsibilities):
- Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and priorities
- Translate partner inquiries into structured, actionable requests with complete context
- Assess and validate reported issues before escalating to engineering, ensuring thoroughness in documentation
- Collaborate with cross-functional teams to refine escalation paths and service expectations
- Contribute to the development of playbooks and partner-facing resources to enhance operational excellence
What is Required (Qualifications):
- Exceptional communication skills to build trust with partners and internal teams
- Strong organizational skills with the ability to manage multiple partner requests simultaneously
- Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation
- Experience in a technical account management or similar hybrid technical-customer role
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate or advanced SQL skills and experience with data analysis or BI tools
- Familiarity with API debugging and SaaS platform operations
- Experience with ticketing and triage systems like Zendesk, Jira Service Desk, or Salesforce
- Background in improving cross-functional workflows or partner-facing operations
#TravelTech #TechnicalAccountManager #CareerOpportunity #UnlimitedPTO #RemoteWork
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