Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
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Job Description
- Req#: ceb99d0d-7a6f-4da4-8248-13fcb8e1fdcf
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with potential for pre-IPO equity packages
- Comprehensive group insurance coverage with 100% premium coverage
- Unlimited Paid Time Off (PTO) policy
- Access to telemedicine services and HSA for medical and dental expenses
- Opportunities for professional growth within a well-funded and innovative startup
- Flexible work arrangements, including work-from-home stipends and access to co-working spaces
What to Expect (Job Responsibilities):
- Act as the primary technical liaison for multiple B2B partners, ensuring effective communication and support
- Validate and assess reported technical issues before escalating to engineering, including gathering relevant data and context
- Manage and prioritize requests from various partners, balancing urgency and operational capacity
- Collaborate with cross-functional teams to refine processes and improve service delivery
- Contribute to the development of documentation and resources to enhance partner transparency and operational excellence
What is Required (Qualifications):
- Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar technical-customer hybrid roles
- Strong communication skills to build trust with partners and internal teams
- Ability to manage multiple partner relationships simultaneously with effective prioritization
- Technical proficiency in analyzing logs, data, and APIs for issue resolution
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate to advanced SQL skills and experience with data analysis tools
- Familiarity with API debugging and SaaS platform operations
- Experience with ticketing and triage systems like Zendesk or Jira
- Background in improving cross-functional workflows or partner operations at scale
#TravelTech #TechnicalAccountManager #CareerOpportunity #RemoteWork #StartupCultureAbout the company
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