Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
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Job Description
- Req#: 0bb8dbd0-1c29-499e-980a-7c6f0bdd5f7e
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly paid performance bonuses
- Unlimited PTO for a healthy work-life balance
- Access to co-working space and work-from-home stipends
- Generous parental leave policy exceeding industry standards
- Opportunity to work in a well-funded startup with significant growth potential and pre-IPO equity packages
- 100% employer-paid medical, dental, and vision coverage for employees
What to Expect (Job Responsibilities):
- Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and communication channels
- Assess and validate reported technical issues before escalating to engineering, ensuring comprehensive documentation
- Improve intake workflows and triage mechanisms to maintain consistency across partners
- Collaborate with product, engineering, and customer experience teams to refine escalation paths and communication standards
- Advocate for partner needs while ensuring internal teams remain focused and efficient
What is Required (Qualifications):
- Excellent communication skills to build trust with partners and internal teams
- Strong organizational skills with the ability to manage multiple partners simultaneously
- Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer roles
- Proficiency in interpreting logs and analyzing data to support issue investigation
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate or advanced SQL skills with experience in data analysis or BI tools
- Familiarity with API debugging and distributed systems
- Experience with ticketing and triage systems such as Zendesk or Jira Service Desk
- Background in improving cross-functional workflows or partner-facing operations
#TravelTech #TechnicalAccountManager #B2B #CareerGrowth #StartupCultureAbout the company
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