Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
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Job Description
- Req#: 9946a0af-34c0-4494-802f-3a926a9a30a9
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly paid performance bonuses.
- Unlimited PTO for a healthy work-life balance.
- Access to co-working space on demand and a work-from-home stipend for flexibility.
- Well-funded startup with opportunities for pre-IPO equity packages.
- Comprehensive benefits including 100% employer-paid medical, dental, and vision coverage.
- Entrepreneurial culture encouraging innovation and open communication with management.
What to Expect (Job Responsibilities):
- Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and communication channels.
- Translate partner inquiries into structured, actionable requests with complete context for clarity.
- Assess and validate reported issues, managing and prioritizing requests across multiple partners simultaneously.
- Collaborate with product, engineering, and customer experience teams to refine escalation paths and communication standards.
- Contribute to documentation and partner-facing resources to enhance operational excellence.
What is Required (Qualifications):
- Experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer.
- Strong communication skills to build trust with partners and internal teams.
- Ability to manage multiple partners simultaneously with strong prioritization and organizational skills.
- Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools.
- Proven judgment in evaluating issue severity and operational urgency.
How to Stand Out (Preferred Qualifications):
- Intermediate or advanced SQL skills and experience with data analysis and BI tools.
- Familiarity with API debugging and SaaS platform operations.
- Experience with ticketing and triage systems like Zendesk or Jira Service Desk.
- Background in improving cross-functional workflows or partner-facing operations at scale.
#TravelTechnology #TechnicalAccountManager #CareerOpportunity #StartupCulture #RemoteWork
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