• Job Description

  Req#: 9946a0af-34c0-4494-802f-3a926a9a30a9
  Employer Industry: Travel Technology Solutions
  
  Why consider this job opportunity:
  - Competitive salary with uncapped quarterly paid performance bonuses
  - Unlimited PTO for a healthy work-life balance
  - Access to co-working space on demand and a work-from-home stipend
  - Generous parental leave policy exceeding industry standards
  - 100% employer-paid Medical, Dental, and Vision coverage for employees
  - Entrepreneurial culture that encourages innovation and risk-taking
  
  What to Expect (Job Responsibilities):
  - Serve as the primary technical point of contact for multiple B2B partners, ensuring their needs are met effectively
  - Translate partner inquiries into structured, actionable requests while providing clear updates and timelines
  - Assess and validate reported issues before escalating to engineering, including detailed context and severity assessment
  - Improve intake workflows and triage mechanisms to enhance consistency across partner interactions
  - Collaborate with cross-functional teams to refine escalation paths and service expectations
  
  What is Required (Qualifications):
  - Experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
  - Strong judgment in evaluating issue severity, partner impact, and operational urgency
  - Ability to manage multiple partner requests simultaneously with strong prioritization and organizational skills
  - Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
  - Excellent communication skills to build trust with partners and internal teams
  
  How to Stand Out (Preferred Qualifications):
  - Intermediate or advanced SQL skills and experience with data analysis or BI tools
  - Familiarity with API debugging, distributed systems, or SaaS platform operations
  - Experience optimizing ticketing and triage systems such as Zendesk or Jira Service Desk
  - Background in improving cross-functional workflows or partner-facing operations
  - Experience with large datasets, particularly with BigQuery
  
  #TravelTech #TechnicalAccountManager #B2B #CareerOpportunity #PerformanceBonus #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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