Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
This job is now closed
Job Description
- Req#: 0bb8dbd0-1c29-499e-980a-7c6f0bdd5f7e
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly paid performance bonuses
- Unlimited PTO and generous parental leave policies
- Access to co-working space and a work-from-home stipend
- Opportunity to contribute to a well-funded startup with significant growth potential
- 100% employer-paid medical, dental, and vision coverage for employees
- Entrepreneurial culture that encourages innovation and risk-taking
What to Expect (Job Responsibilities):
- Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and priorities
- Validate and assess reported technical issues before escalating to engineering, ensuring comprehensive documentation
- Improve intake workflows and triage mechanisms for consistency across partners
- Collaborate with cross-functional teams to refine service expectations and communication standards
- Advocate for partner needs while maintaining alignment and ownership across various workstreams
What is Required (Qualifications):
- Excellent communication skills to build trust with partners and internal teams
- Strong organizational skills with the ability to prioritize and manage multiple partners simultaneously
- Technical fluency in interpreting logs, analyzing data, exploring APIs, and using monitoring tools
- Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer roles
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate or advanced SQL skills; experience with data analysis or BI tools
- Familiarity with API debugging, distributed systems, or SaaS platform operations
- Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk)
- Background in improving cross-functional workflows or partner-facing operations at scale
#TravelTech #B2B #TechnicalAccountManager #StartupCulture #CareerGrowthAbout the company
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