Global Payments
Technical Account Manager
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Job Description
- Req#: R0069032
Employer Industry: Payments Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and experience
- Engaging work with a diverse customer base across multiple industries
- Dynamic team atmosphere with a focus on innovation and technology
What to Expect (Job Responsibilities):
- Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps
- Educate clients on the features and functionality of hardware products and software applications
- Provide first and second-tier telephone, email, and remote support to customers
- Improve system performance by identifying issues and recommending changes
- Collaborate with internal departments regarding product issues and communicate updates to clients
What is Required (Qualifications):
- 1-2 years of Technical Support experience (preferably phone support)
- 2+ years of Customer Service experience
- Two-year degree in Information Technology or related experience
- Knowledge of systems design and implementation in a database environment and communications networks
- Excellent problem-solving, communication, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Additional Technology Certifications
- Ability to learn quickly in a self-directed environment with minimal supervision
- Strong work ethic and high level of initiative and efficiency
#PaymentsTechnology #TechnicalSupport #CustomerService #CareerOpportunity #InnovativeSolutions
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Global Payments Inc. is an American company providing financial technology services globally.
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