• Job Description

  Req#: R0069032
  Employer Industry: Payment Solutions Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on client satisfaction and user experience
  - Engage with a diverse customer base across various markets including events, athletics, and recreation
  - Work with cutting-edge SaaS technology in a dynamic industry
  
  What to Expect (Job Responsibilities):
  - Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps
  - Educate clients on features and functionality of hardware products and software applications
  - Provide first and second tier telephone, email, and remote support to customers
  - Conduct deep dive reviews of client business systems requirements and operations
  - Collaborate with internal teams to troubleshoot product issues and communicate effectively with clients
  
  What is Required (Qualifications):
  - 1-2 years of Technical Support experience, preferably in Phone Support
  - 2+ years of Customer Service experience
  - Two-year degree in Information Technology or related experience
  - Knowledge of systems design and implementation in a database environment and technical aspects of personal computer environments
  - Excellent problem-solving, communication, and interpersonal skills
  
  How to Stand Out (Preferred Qualifications):
  - Additional Technology Certifications
  - Ability to learn quickly in a self-directed environment with minimal supervision
  - Strong work ethic and high level of initiative and efficiency
  
  #PaymentSolutions #TechnicalSupport #CustomerService #CareerOpportunity #SaaSTechnology
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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