• Job Description

  Req#: e95c6a61-9ab0-40dd-a1b2-551d28f28ea1
  Employer Industry: Microsoft Services for the Public Sector
  
  Why consider this job opportunity:
  - Salary up to $190,000
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment with a focus on customer satisfaction
  - Chance to work on impactful projects that make a difference for the country
  - Engagement in a variety of IT service delivery and project management tasks
  - Potential for remote work within a large, distributed team
  
  What to Expect (Job Responsibilities):
  - Manage and support assigned accounts with a focus on customer retention and daily support interactions
  - Ensure service delivery meets or exceeds client expectations while resolving any issues promptly
  - Identify ways to enhance customer satisfaction and add value for clients
  - Serve as the primary escalation point for customer support requests and manage technical resources
  - Produce internal and customer reports to ensure accurate invoicing for managed services
  
  What is Required (Qualifications):
  - Five (5) years of experience in IT customer account management, IT managed services, or IT project management
  - Proven ability to work effectively in large remote teams and manage multiple complex projects
  - Exceptional skills in managing customer expectations and providing "trusted advisor" level service
  - Experience with CRM and helpdesk systems, as well as knowledge of Microsoft tools and systems
  - Bachelor's degree and PMP certification preferred
  
  How to Stand Out (Preferred Qualifications):
  - Experience with Microsoft FastTrack engagements
  - Awareness of current development trends and a commitment to continuous learning
  - Ability to read and understand complex business requirements
  
  #MicrosoftServices #CustomerSupport #ProjectManagement #CareerGrowth #RemoteWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Our team of Microsoft Certified experts provides support for Office 365, Azure, Dynamics CRM, SharePoint, System Center, SQL, & Microsoft Windows.

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