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Job Description
- Req#: E8A107C048
Employer Industry: Security Technology Solutions
Why consider this job opportunity:
- Attractive compensation package with 401K match
- Opportunity for career advancement and growth within the organization
- Work-life balance with a flexible working schedule
- Access to a Training Tuition Reimbursement Program
- Engage with a client-focused team of skilled professionals
- Chance to work with cutting-edge security technology
What to Expect (Job Responsibilities):
- Assist customers with lifecycle management, including deployment, migration, and upgrades
- Provide business, technical, and product knowledge support to the customer
- Conduct and coordinate Quarterly Business Reviews (QBR) with customer teams to assess current usage and define upcoming priorities
- Identify areas for operational process improvements to enhance implementation of solutions
- Document Statements of Work (SOW) based on review outcomes
What is Required (Qualifications):
- Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration, or equivalent experience
- Minimum of 3 years of experience in Account Management, Project Management, or Field Engineering capacity
- Excellent interpersonal skills that build positive relationships with team members
- Strong analytical and troubleshooting skills
- Fluent in English, both verbal and written; proficiency in French is an important asset
How to Stand Out (Preferred Qualifications):
- Knowledge of the ecosystem of Genetec products
- Experience with deployment and troubleshooting of security systems such as video surveillance and access control systems
- Technical professional certifications such as MCSE, CCNA, SQL Server, or VMware
- Understanding of server virtualization concepts and network storage principles
- Experience with networking equipment configuration and troubleshooting
#SecurityTechnology #ClientManagement #CareerGrowth #WorkLifeBalance #TechnicalSupportAbout the company
Genetec™ develops open-architecture software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based access control, video surveillance and automatic license plate...
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