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Job Description
- Req#: 7344876
Employer Industry: Internet of Things (IoT)
Why consider this job opportunity:
- Salary up to $101,200 CAD
- Opportunity for career advancement and growth within the organization
- Flexible working model with options for remote work
- Supportive and collaborative work environment with a high-caliber team
- Chance to make a real-world impact across various industries
- Comprehensive benefits package, including health benefits and flexible working arrangements
What to Expect (Job Responsibilities):
- Transform customers’ technical support experience through proficiency in Samsara's products and solutions
- Serve as the primary technical point of contact for assigned customers, ensuring their technical needs are met
- Develop a deep understanding of customers' business operations to align Samsara's solutions with their specific requirements
- Build and maintain strong relationships with technical stakeholders within customer organizations
- Maintain accurate records of customer interactions and contribute to scaling the Technical Account Management team
What is Required (Qualifications):
- 3 to 5 years of experience in a technical, customer-facing role such as technical account management or customer success
- Bachelor’s degree in a technical field or equivalent practical experience
- Exceptional technical literacy and ability to troubleshoot complex hardware, software, and API integrations
- Strong written and verbal communication skills in English
- Collaborative team player who thrives in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
- Proven experience leveraging AI tools to drive efficiency and improve customer success
- Familiarity with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
- Basic Python coding skills for enhanced technical solutions
#IoT #TechnicalAccountManagement #CareerOpportunity #RemoteWork #CustomerSuccess
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Samsara’s portfolio of complete IoT solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across diverse sizes and industries: from transportation and logistics to field services, food production, energy...
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