• Job Description

  Req#: ba695885-17ae-4658-83c9-80e47d92acb0
  Employer Industry: IT Services and Consulting
  
  Why consider this job opportunity:
  - Salary up to $190,000
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package including medical, dental, and vision insurance
  - Paid time off, parental leave, and holidays
  - Supportive and inclusive work culture that values diversity
  - Opportunity to work with cutting-edge technologies in a multi-million-dollar lab
  
  What to Expect (Job Responsibilities):
  - Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals
  - Build and maintain strong client relationships by understanding their operational and technical challenges
  - Provide strategic IT guidance and assist clients in adopting the employer's solutions to improve efficiency
  - Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements
  - Collaborate with internal teams to ensure seamless service delivery and support Client Success Managers in managing account profitability
  
  What is Required (Qualifications):
  - 10+ years of related experience in engineering, technical sales, and/or IT consulting
  - Technical and/or sales certifications desired (e.g., Cisco, Microsoft, Citrix, VMware)
  - Hands-on experience with technologies such as Windows Server, Public Cloud, Active Directory, and Networking
  - Strong customer service skills with the ability to make sound judgments and quick decisions
  - Proven knowledge of ITIL frameworks (Incident, Problem, and Change Management)
  
  How to Stand Out (Preferred Qualifications):
  - TIL and/or Project Management certifications
  - Undergraduate degree and significant relevant experience
  - Ability to communicate complex plans effectively to both customers and internal teams
  - Experience prioritizing and executing tasks in a fast-paced environment
  - Willingness to travel to customer sites as needed
  
  #ITServices #TechnicalAccountManager #CareerOpportunity #CompetitivePay #DiversityandInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  AHEAD partners with enterprise IT organizations to drive cloud adoption and acceleration.

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