• Job Description

  Req#: JR-157886

  Who are we?

  Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
  

  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

  Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

  Job Summary

  Job Profile Summary: Responsible for the successful completion of Network Fulfilment, Release Management, Process Improvement and driving Continual Service Improvement. Establishing technical process improvements and assisting in the Service Strategy, Design and Transition lifecycle stages. Responsible for integration with all business systems and applications. Responsible for Network Fulfilment and technical process improvement ensuring the customer is at the forefront of everything we do.

  Responsibilities

  • Configure, test and provision customers on CRM platform

  • Coordinate 3rd party installation and support activities

  • Assign new requests/opportunities captured from MainOne website

  • Run weekly reports on incidents – opportunities and complaints

  • Network management and monitoring

  • Perform 1st level fault troubleshooting tasks

  • Liaise with OEM to resolve technical related issues

  • Liaise with vendor(s) for customer installations

  • Escalate unresolved issues to the appropriate teams

  • Critically analyze customer complaints and issues with a bid to providing lasting solution

  • Continually drive customer satisfaction through speedy resolution of complaints

  Qualifications

  • B.Sc./HND in a Computer Science, Engineering or any related field.

  • 2-4 years related work experience.

  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  We use artificial intelligence in our hiring process. Learn more here .

• About the company

  Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.

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