Government of Canada - Western
technical support supervisor
This job is now closed
Job Description
- Req#: 48895923
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer technology/computer systems technology
- Private company, corporation or industry
- Computer graphics or technical special effects
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Provide expertise in response to clients needs
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Jira
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Image editing software
- Project management software
- Desktop publishing software
- Mapping and data visualization software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- Visual effects
- Project management
- Digital media
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Maternity and parental benefits
About the company
Overview
Languages
English
Education
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Experience and specialization
Computer and technology knowledge
Type of production art
Area of specialization
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Health benefits
Financial benefits
Long term benefits
Notice
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